Airport Operations Officer- Aviation (Civil Service)

About the role

The Airport Operations Officer inspects, observes, and evaluates land side and airport facilities and provides a variety of services to tenants and the general public to ensure their safety, security, and to achieve compliance with Federal Aviation Administration (FAA) regulations.

Responsibilities

• Answers, responds to, and helps customers and patrons using the airport with all manner of questions, inquiries, or concerns; provides direction, insight, and information for airport operations, services, and other resources; handles and addresses noise complaints and other issues from the surrounding community and neighborhoods.
• Inspects airport for compliance with FAA regulations pertaining to federal standards and requirements to ensure the operational readiness of the airport; conducts daily terminal inspections for discrepancies to avoid possible injuries to the public; maintains aesthetics of the airport and reports any issues or maintenance concerns.
• Affords assistance, support, and helps airlines with various requests, fuel or lavatory spill calls, custodial spills, and appropriate reporting methods for incidents; effectively uses communications software and systems to send messages to personnel and handle personnel or patron situations.
• Keeps, maintains, and tracks records for all communications and incidents; ensure all situations are documented and reported to ensure proper and safe handling and resolution.
• Inputs and submits various work orders for airport maintenance and care; ensures accuracy of information entered to ensure all work orders are completed in a timely and efficient manner; verifies tenant and issues keys and other security items.
• Acts as liaison between the department and the tenants to provide information and service to tenants regarding the use of airport facilities; responds to inquiries regarding airport policy, airport tenants, and airport operations; answers TSA related questions and directs individuals to appropriate resources for further information.
• Responds effectively to alerts and emergency situations; uses communications software to ensure all necessary parties and agencies are notified; effectively coordinates communications and information sharing to mitigate the effect of a situation on airport operations.
• Performs any and all other work as needed or assigned.

Requirements

• Knowledge of airport regulations and general business management.
• Knowledge of customer service care practices and principles.
• Knowledge of airport policies, procedures, and detailed terminal layout.
• Ability to communicate with various individuals from diverse backgrounds.
• Knowledge of airport, airlines, and resources.
• Ability to use various communications and information management software.
• Communicating effectively orally and in writing.
• Establishing and maintaining strong and effective relationships.
• Ability to handle and communicate emergency situations with professionalism and skill.

Qualifications

• Two (2) years of experience in aviation that must include one (1) of the following areas: Airport Operations, Airport Inspections, Airport Facility Inspections, Airport/Airline Security, Landside Terminal Operations, Airside Operations, Airport Operations Center.
• An associate degree (or higher) in any field will meet the education and experience requirements.

Skills

• Knowledge of airport regulations and general business management.
• Knowledge of customer service care practices and principles.
• Knowledge of airport policies, procedures, and detailed terminal layout.
• Ability to communicate with various individuals from diverse backgrounds.
• Knowledge of airport, airlines, and resources.
• Ability to use various communications and information management software.
• Communicating effectively orally and in writing.
• Establishing and maintaining strong and effective relationships.
• Ability to handle and communicate emergency situations with professionalism and skill.

Benefits

The City of Dallas offers competitive benefits, growth opportunities, and a vibrant work culture, ensuring your success while supporting the flourishing of our city.

Pay

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications. The salary range is $24.39 - $27.71 per hour.

Schedule

Availability to work varying shifts (days, evenings, nights) including weekends, holidays. May be subject to twenty-four/seven (24/7) emergency call outs.

City of Dallas is an Equal Opportunity Employer.