Airport EMS & Public Safety Systems Administrator

About the role

The Airport EMS Technology Systems Administrator is responsible for the administration, maintenance, support, security, and operational reliability of mission-critical Emergency Medical Services (EMS), emergency communications, and public safety technology systems supporting airport operations.

Responsibilities

• Provide Tier 2 and Tier 3 operational and technical support for airport enterprise applications, EMS technologies, emergency communications systems, and supporting infrastructure to ensure system reliability, performance, operational readiness, and security.
• Administer, maintain, monitor, and support airport EMS and public safety technologies systems.
• Support mission-critical applications including Computer Aided Dispatch, EMS Reporting, Emergency Medical Dispatch, 911 Recording System (NICE), emergency notification platforms, mobile technologies, and emergency communication systems.
• Perform system configuration, patch management, upgrades, maintenance, and operational support activities.
• Ensure high availability and operational readiness of emergency response technologies.
• Infrastructure & Operational Support
• Support servers, virtualization platforms, cloud services, storage systems, and endpoint technologies supporting Airport EMS operations.
• Maintain system documentation, operational procedures, network diagrams, inventory records, and support documentation.
• Participate in change management, governance, operational review meetings, and compliance reporting activities.
• Emergency Communications & Technology Support
• Support emergency communications infrastructure including radios, dispatch consoles, mobile communication devices, and emergency operations center technologies.
• Coordinate support activities during airport emergencies, incidents, and operational events.
• Aid with technology readiness for emergency response exercises and operational drills.
• Cybersecurity & Compliance
• Maintain compliance with CJIS, HIPAA, TSA, FAA, NIST, and airport cybersecurity standards.
• Implement cybersecurity controls including MFA, endpoint protection, access management, vulnerability remediation, and logging.
• Participate in cybersecurity audits, incident response activities, and risk assessments.
• Ensure secure configuration standards for mission-critical systems.
• Vendor & Project Coordination
• Coordinate with vendors, contractors, airport departments, and external agencies on technology projects and support activities.
• Assist with procurement evaluations, solution assessments, testing, deployment, and operational acceptance activities.
• Support technology modernization and lifecycle management initiatives.
• Documentation & Governance
• Develop and maintain operational support standards and escalation procedures.
• Customer & Operational Support
• Provide Tier II/III technical support for EMS personnel, dispatch staff, emergency operations personnel, and airport stakeholders.
• Support field devices, rugged mobile systems, tablets, workstations, and emergency communication technologies.
• Provide training and technical guidance to operational users as needed.
• Participate in on-call rotation and after-hours operational support.

Requirements

• Education: Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Public Safety Technology, Emergency Management, or related field preferred. Equivalent combination of education, certifications, and experience may be considered.
• Experience: 3-7 years of enterprise systems administration experience. Experience supporting mission-critical or public safety technology systems preferred. Experience within EMS, emergency communications, or public safety environments highly desirable.
• Knowledge: Knowledgeable of virtualization, cloud services, server administration, and cybersecurity operations.