Airport Customer Service Supervisor

We need to output HTML fragment with sections: About the role? The description includes "Under supervision...". Could treat that as About the role. Responsibilities: list of duties. Requirements: Minimum Qualifications and Desired Qualifications. Benefits: list of benefits. Pay: salary range. Schedule: maybe Scheduled Hours 40 (full-time). Also note POSITION TYPE Full-Time. So schedule: 40 hours per week. We must not repeat job title as heading. No Job ID. Remove boilerplate: early application submittal, position will remain open, etc. Also remove "All requirements are subject to possible modification..." etc. Also remove "The above statements are intended..." etc. Also remove "POSITION TYPE Full-Time POSITION SALARY RANGE $29.60 - $36.17 DEPARTMENT Airport Full Time/Part Time Full time Scheduled Hours 40" but we need to keep schedule and pay info. We need to include sections only when there is real specific content. So we will have:

About the role

with paragraph summarizing the description (the first paragraph). Could be multiple paragraphs but we can combine.

Responsibilities

with

• list each responsibility bullet. Need to extract from "Key Responsibilities" section. Let's list them: - Plans, prioritizes and assigns daily workload to Airport Customer Service Representatives and/or Airport Volunteer Programs participants. - Sets work hours and approves overtime and leave requests. - Handles multiple tasks including answering the phone, helping customers at the counters, resolving complaints, assisting staff, logging found items using database software, disposition of items, shipping and correspondence. - May collect payment from customers for services rendered and/or goods purchased. - Accounts for and maintains records of found cash (U.S. and foreign currencies) and checks. - Communicates and interacts effectively with internal and external business contacts. - Applies strong customer service focus in all interactions with claimants and all members of the public. - Monitors and keeps records of activities and productivity levels. - Prepares regular reports which reflect the current inventory and disposition of found items, and staff. - Ensures records are stored according to state, city and departmental requirements. - Establishes and maintains effective working relationships with colleagues and Airport tenants through outreach, program coordination and planning. - Recommends the hiring of employees and intake of volunteers. - Recommends disciplinary or corrective action. - Meets with customers and staff to receive, document, process and resolve complaints. Situations may be highly adversarial involving persons who are volatile or extremely irate. - Provides information to the public and other agencies regarding the division’s various operations, services, policy and procedures. - Prepares found items for disposition according to City ordinance and departmental policy. Coordinates disposition with various outside organizations and ensures internal approvals and records are in place. - Provides orientation, training and assistance to Airport Customer Service Representatives and Volunteers on how to deal with customers and on proper procedures. - Supervises and backs up all Airport Customer Service Representative and Volunteer personnel. - Submits budget and order recommendations to proper authorities for approval. - Prepares various statistical and budgetary reports. - Researches topics or issues, collects and tabulates data, and composes written narratives and spreadsheet presentations. - Prepares and manages division correspondence. - Distributes correspondence among direct reports, and approves correspondence prepared by Airport Customer Service Representatives or Volunteer Program participants prior to distribution. - Performs duties with considerable independence, exercises proper judgment, and makes decisions within established policies and procedures. - Learns and performs all typical duties of the corresponding Customer Service Supervisor. - Performs all other duties as assigned. That's a lot but we must preserve all substantive info. We'll list them.

  Requirements

  combine Minimum Qualifications and Desired Qualifications. Minimum Qualifications bullet list: - Graduation from an accredited college or university with a two‑year degree in Business Administration or related field, plus two years' paid experience in customer-related duties. - Must have at least one-year experience as acting supervisor in customer relations or collections work. - Education and work experience may be substituted on a year for year basis. - Ability to operate and understand a personal computer network using Windows, Microsoft Office applications to include Word, Excel and Outlook. - Ability to communicate with individuals from different social and ethnic backgrounds. - Must be able to function effectively in stressful situations, prioritize tasks and make sound decisions in accordance with policy and procedure. - Clear and concise oral and written communications skills. - Preference will be given to individuals with the required number of years of experience in a related position with the Salt Lake City Department of Airports. - Possession of a valid driver’s license or Utah driving privilege card. - This position may require passing a credit check. Desired Qualifications bullet list: - Certification related to an airport environment. - Knowledge of city ordinances and policies related to the Airport. We could combine into one Requirements section with subheadings? But spec says use

  for section headings only. Could have separate sections: Minimum Qualifications and Desired Qualifications each as

  . However they said prefer a few substantive sections over many thin ones. Could combine into one Requirements section with two sub-lists maybe using

  and within that we could have
  • with bold? But better to keep as one Requirements section with both Minimum and Desired as separate
    maybe preceded by a

    indicating Minimum Qualifications and Desired Qualifications. That's acceptable. Benefits: list from "This Position Is Eligible For Full City Benefits, Including ..." bullet list. - Health Insurance - Dental - Vision and Life Insurance - Paid vacation and personal leave - Six to Twelve weeks of paid parental leave from day 1 of employment - Retirement contributions toward a pension plan and/or 401(k) - A robust Employee Assistance Plan (EAP) - Up to $4,000 tuition reimbursement annually - Discounted supplemental benefits like pet insurance and legal services Pay: salary range $29.60 - $36.17 (hourly presumably). Provide as

    . Schedule: Full-Time, Scheduled Hours 40 (hours per week). Provide as

    . We must not include boilerplate like "IMPORTANT: Early application submittal is encouraged..." etc. Also remove duplicated lines like "POSITION SALARY RANGE $29.60 - $36.17" appears twice; we only need one. Now produce HTML fragment. Let's craft:

    About the role

    Under supervision of a section manager, incumbent provides customer service staff support for the Airport Lost and Found and Volunteer Programs. This is a supervisory position requiring first level managerial, administrative, public relations and collections skills. Ensures projects are accomplished in compliance with City and Airport policies and procedures, as well as local, state and federal regulations.

    Responsibilities

    • Plans, prioritizes and assigns daily workload to Airport Customer Service Representatives and/or Airport Volunteer Programs participants.
    • Sets work hours and approves overtime and leave requests.
    • Handles multiple tasks including answering the phone, helping customers at the counters, resolving complaints, assisting staff, logging found items using database software, disposition of items, shipping and correspondence.
    • May collect payment from customers for services rendered and/or goods purchased.
    • Accounts for and maintains records of found cash (U.S. and foreign currencies) and checks.
    • Communicates and interacts effectively with internal and external business contacts.
    • Applies strong customer service focus in all interactions with claimants and all members of the public.
    • Monitors and keeps records of activities and productivity levels.
    • Prepares regular reports which reflect the current inventory and disposition of found items, and staff.
    • Ensures records are stored according to state, city and departmental requirements.
    • Establishes and maintains effective working relationships with colleagues and Airport tenants through outreach, program coordination and planning.
    • Recommends the hiring of employees and intake of volunteers.
    • Recommends disciplinary or corrective action.
    • Meets with customers and staff to receive, document, process and resolve complaints. Situations may be highly adversarial involving persons who are volatile or extremely irate.
    • Provides information to the public and other agencies regarding the division’s various operations, services, policy and procedures.
    • Prepares found items for disposition according to City ordinance and departmental policy. Coordinates disposition with various outside organizations and ensures internal approvals and records are in place.
    • Provides orientation, training and assistance to Airport Customer Service Representatives and Volunteers on how to deal with customers and on proper procedures.
    • Supervises and backs up all Airport Customer Service Representative and Volunteer personnel.
    • Submits budget and order recommendations to proper authorities for approval.
    • Prepares various statistical and budgetary reports.
    • Researches topics or issues, collects and tabulates data, and composes written narratives and spreadsheet presentations.
    • Prepares and manages division correspondence.
    • Distributes correspondence among direct reports, and approves correspondence prepared by Airport Customer Service Representatives or Volunteer Program participants prior to distribution.
    • Performs duties with considerable independence, exercises proper judgment, and makes decisions within established policies and procedures.
    • Learns and performs all typical duties of the corresponding Customer Service Supervisor.
    • Performs all other duties as assigned.

    Requirements

    Minimum Qualifications

    • Graduation from an accredited college or university with a two‑year degree in Business Administration or related field, plus two years' paid experience in customer-related duties.
    • Must have at least one-year experience as acting supervisor in customer relations or collections work.
    • Education and work experience may be substituted on a year for year basis.
    • Ability to operate and understand a personal computer network using Windows, Microsoft Office applications to include Word, Excel and Outlook.
    • Ability to communicate with individuals from different social and ethnic backgrounds.
    • Must be able to function effectively in stressful situations, prioritize tasks and make sound decisions in accordance with policy and procedure.
    • Clear and concise oral and written communications skills.
    • Preference will be given to individuals with the required number of years of experience in a related position with the Salt Lake City Department of Airports.
    • Possession of a valid driver’s license or Utah driving privilege card.
    • This position may require passing a credit check.

    Desired Qualifications

    • Certification related to an airport environment.
    • Knowledge of city ordinances and policies related to the Airport.

    Benefits

    • Health Insurance
    • Dental
    • Vision and Life Insurance
    • Paid vacation and personal leave
    • Six to Twelve weeks of paid parental leave from day 1 of employment
    • Retirement contributions toward a pension plan and/or 401(k)
    • A robust Employee Assistance Plan (EAP)
    • Up to $4,000 tuition reimbursement annually
    • Discounted supplemental benefits like pet insurance and legal services

    Pay

    $29.60 - $36.17 per hour

    Schedule

    Full‑time, 40 hours per week

    Check: we used

    for each section. No duplicate headings. No job title repeated. No boilerplate. All substantive info preserved. We need to ensure we didn't include any filler like "commensurate with experience". Not present. We used strong tags for Minimum/Desired Qualifications headings inside