Airport Customer Service Supervisor

Job Responsibilities

• Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment
• Reporting discrepancies that may exist both functional and mechanical on the ground support equipment
• Congratulating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met
• Coordinating with other supervisors and managers to coordinate activities with other departments
• Determining manpower requirements
• Ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner
• Able to perform under pressure and within fixed time constraints
• Ability to comply with attendance/tardiness standards

Requirements

• Strong understanding of Airline Customer Service
• Experience in the Airport Ground Handling business
• Must possess computer experience (6+ months) and knowledge of Microsoft Word and Excel
• Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc)
• A proven track record in supervising a business unit
• Experience in operational planning and resource allocation
• Working knowledge of GSE maintenance issues
• Experience and understanding of commercial issues in aviation
• Must have a High School diploma, GED
• Must be at least 18 years of age
• Capable of processing information in a timely manner
• Must have and maintain a Valid Driver's License
• Able to proficiently speak, read, and write in English
• Basic computer literacy
• Previous ramp or airline experience
• Must successfully complete all training requirements and maintain certifications throughout employment
• Must clear an FBI fingerprint background check
• Must successfully complete all required training

Physical Requirements

• Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time
• Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively
• Must be physically fit to perform the duties of the job
• Willing to work outside in all types of weather conditions with exposure to loud noises

Specific Working Hours

• Must be able and flexible to work variable shifts, weekends, and holidays
• Specific shifts to be determined
• Must be able to work extended hours on short notice during non-routine operations