Airport Customer Service Representative - Fixed Based Operator (FBO)

Clark County Department of Aviation is seeking qualified candidates for the Airport Customer Service Representative – Fixed Base Operator (FBO) position at the County's General Aviation airports: North Las Vegas Airport and/or Henderson Executive Airport. This role serves as the primary point of contact for General Aviation customers, delivering high-quality service in a dynamic environment. The ideal candidate will demonstrate initiative, sound judgment, strong multitasking skills, and the ability to work effectively both independently and as part of a team.

Responsibilities

• Operate telephones, two-way radios, air-to-ground radios, and various office equipment.
• Process point-of-sale transactions and contact customers regarding unpaid aircraft service and parking fees.
• Dispatch aircraft fueling and service requests using two-way radios.
• Communicate with flight crews using air-to-ground radios.
• Receive airport emergency calls, document information, and distribute it to support emergency response efforts.
• Provide routine FBO hospitality services, including washing dishes, performing light laundry, and assisting with aircraft catering and cabin services.
• Answer telephones, provide in-person information and services, and operate base radios to relay customer requests and service needs.
• Prepare accurate fuel tickets, collect payments, and sell aviation-related merchandise.
• Receive monthly payments from locally based aircraft and ensure daily accounting, balancing, and deposits of funds.
• Assist customers with information on surface transportation, local services, and area attractions; arrange transportation and accommodations upon request.
• Maintain accurate records of daily aircraft servicing, tie-downs, fuel sales, and services provided; manage financial records and generate reports.
• Gather scheduled flight information and keep line service staff informed.
• Maintain close communication with security personnel to facilitate emergency response; collaborate with agencies during lost aircraft search efforts.
• Process paperwork and provide information on regulations, insurance, and procedures for based aircraft; maintain records of issued and returned keys.
• Conduct general office support duties, such as filing, correspondence preparation, and managing office supplies and equipment repair.
• Actively participate in work teams and provide suggestions to enhance unit efficiency and customer service.
• Utilize standard office equipment, including computers, in daily tasks.

Requirements

• Equivalent to graduation from high school and three (3) years of full-time experience working directly with the public, preferably in a cashiering or switchboard operation.
• Professional-level experience and/or education that provides the necessary skills may substitute on a year-for-year basis.
• Possess a valid Nevada Class "C" Driver’s License with appropriate endorsements at time of hire.
• Must obtain and maintain a Ramp “R” Badge Access Seal within 6 months of start date.
• Employment is contingent upon passing a pre-employment drug examination.
• Permanent employees must maintain a principal place of residency within Clark County and comply with Nevada motor vehicle registration and driver’s license laws within 90 days of employment.
• Candidates must be legally authorized to work in the United States (Clark County does not provide H1B visa sponsorships).
• Employment is contingent upon completion of an education/experience background investigation, FBI fingerprint-based criminal history record check, and ability to obtain and maintain a security badge as mandated by the Transportation Security Administration.
• Prospective hires must present two original government-issued IDs upon acceptance of job offer (e.g., Passport, Driver’s License, birth certificate, Social Security card).

Grooming Standards

• No facial piercings or ear gauges; ear piercings should be minimal.
• Facial hair must be no longer than 1 inch.
• Hair must be neat and natural in color.
• Visible tattoos must be concealed.

Schedule

• General Aviation airport standard hours of operation are 5:00 a.m. to 10:30 p.m.
• Selected candidates should expect to work within these hours, including morning, mid, and swing shifts.
• Possibility of working weekends and holidays.
• Schedules are assigned based on seniority via an annual shift bid.

Benefits

• Alternative Work Schedules
• 100% Employer-Paid Defined Benefit Retirement (no Social Security deduction, no state income taxes)
• Two Employer-Sponsored Health Plans (PPO or EPO) – eligible first of the month following 15 days of employment
  • Medical: Employer pays 90% of premium
  • Pharmacy Benefits (30 or 90-day retail or mail order fills)
  • 24/7 Telephone Advice Nurse (no employee cost)
  • Teledoc, Doctoroo, and Dispatch Health services
  • Retiree insurance – eligible after 5 years of service
• Dental and Vision coverage
• Employer-Paid Life Insurance and AD&D
• Employer-Paid Long-Term Disability
• Generous Leave Accruals:
  • 13 Paid Holidays plus a Floating Birthday Holiday and an additional Floating Holiday
  • Paid Vacation Leave
  • Paid Sick Leave
  • Holiday Leave
  • Other leave options: Catastrophic Leave, Parental Leave (up to 90 days)
• Tool Allowance for certain eligible positions
• Voluntary Benefits:
  • Guardian – Accident, Cancer, Critical Illness, Hospital Indemnity, and Short-Term Disability Insurance
  • Trustmark – Permanent Life Insurance and long-term care
  • Sunlife Financial – Basic and Voluntary Life Insurance, AD&D, and long-term disability insurance
  • TASC – Flexible Spending Account (FSA) & Dependent Day Care Debit Card
  • Morgan Stanley – Deferred Compensation Plan
• Employee Assistance Program
• Community Volunteer Opportunities
• Comprehensive training program
• Wellness program

This recruitment is limited to the first 250 applications received and will close without notice once that number is reached. The examination will establish an Open Competitive Eligibility List to fill current and/or future vacancies that may occur within the next six (6) months or as needed.