Airport Communications Center Operator

About the role

The Airport Communications Center Operator is assigned to the Airport Communications Center (ACC), a 24/7 operation serving as the central communications point for the airport community.

Responsibilities

• Monitor and operate multiple computer systems, including the access control system, CCTV security cameras, two-way radios, and mass notification system.
• Assist in control of daily airport operations and ensure compliance with Federal, State, and local airport safety and security regulations.
• Disseminate airport operations information and dispatch personnel during emergencies (e.g., aircraft accidents, bomb threats, civil disturbances, air piracy, structural fires, radiological incidents, natural disasters, fire alarms, and personal injuries).
• Monitor security and fire alarm systems; retrieve and relay weather information.
• Update airport identification access badges and vehicle permits.
• Maintain daily dispatch logs and perform light clerical work.
• Utilize NCIC to verify data on warrants/wants for police personnel.
• React quickly and calmly in emergency situations; transmit messages clearly and accurately via telephone and radio.

Requirements

• High school diploma or GED equivalent.
• Three years of general office experience or one year of experience as a security surveillance operator.
• Attention to detail to avoid errors; ability to hear, speak clearly, and see with corrected vision.

Physical Requirements

• Regularly required to finger, handle, or feel objects and talk or hear.
• Frequently required to sit for extended periods.
• Must frequently lift and/or move up to 25 pounds and occasionally lift up to 25 pounds.
• Specific vision abilities required: close vision, color vision, peripheral vision, and depth perception (corrective lenses permitted).
• Job must be performed with or without accommodations.

Work Environment

• May be exposed to outside weather conditions.
• Primarily indoors monitoring security cameras and acting as dispatch for Airport Security personnel.
• Noise level in the work environment is usually loud.

Schedule

• Shift work: rotating days, swing, and graveyard shifts.
• Work on holidays and varying days off.

Benefits

• Vacation and sick leave.
• Health, dental, and vision insurance.
• 10 paid holidays per calendar year.
• Long-term disability.

Career Progression

Normal promotion path from this class: Airport Security System Operator, Supervisor.