Airport Call Center Support

About the Role

The LAZ Call Center Support Team is a group of dedicated customer service representatives providing technical support and answering customer questions over the phone for the Pittsburgh International Airport. Team members assist with on-site and inbound calls, including reservations, tickets, parking information, and cashiering functions as needed. Other related duties may be assigned.

Responsibilities

• Provide technical support and answer customer questions over the phone
• Assist with reservations, tickets, parking information, and cashiering functions
• Handle on-site and inbound calls professionally and efficiently
• Perform other related duties as assigned

Qualities We Value

• Charismatic, energetic, and eager to help
• Responsible and reliable, with a strong sense of urgency
• Calm and professional under pressure
• Proficient in basic computer skills and comfortable using parking revenue control systems
• Able to work independently or with supervision
• Skilled in professional and effective communication
• Open to feedback and different points of view
• Punctual and dependable
• A strong team player who motivates others

Requirements

Education

High school diploma or GED preferred but not required.

Experience

• Strong customer service experience required
• Cash handling experience preferred but not required
• Parking industry experience preferred but not required

Skills

• Willingness to be flexible and work at multiple facility locations
• Ability to handle challenging or emotionally charged situations
• Ability to speak, read, and comprehend English
• Confidence in making decisions and standing firm when needed
• Excellent multitasking skills

Physical Demands

• Willingness to work in various weather conditions (heat, wind, snow, rain, etc.)
• Ability to lift, push, and pull at least 10 pounds
• Ability to stand, walk, and move for extended periods of time
• Frequent bending, stooping, squatting, and lifting

Benefits

• Team-oriented atmosphere
• Opportunities for growth and advancement
• Paid training — no experience? We’ll train you!
• Free company uniform
• Medical, dental, and vision — 3 plan options
• Competitive pay and wages
• 401(k) retirement savings plan
• Paid time off and holidays
• Professional development opportunities

FLSA Status: Non-Exempt