Airport Agent - SHR

About the role

Airport agents are primarily responsible for ensuring excellent customer service while performing a variety of tasks, including, but not limited to ticketing and rebooking passengers, boarding flights, assisting passengers with special needs, resolving customer concerns, and more.

Responsibilities

• Load and unload customer luggage, airfreight, and company mail onto and off aircraft
• Greet passengers, issue tickets, provide seat assignments, check baggage, board flights, assist customers who arrive without their luggage, and rebook passengers, all in a prompt and friendly manner
• Escort passengers and customers with special needs safely and courteously
• Marshal aircraft in and out of the ramp area
• Service aircraft as needed
• Work outside in all weather conditions
• Other duties as assigned

Requirements

• 18 years of age or older
• Possess a valid, unrestricted, state-issued driver’s license
• High School Diploma or GED
• Pass a background check and drug screening
• Legally authorized to work in the United States without sponsorship
• Basic knowledge of fundamental computer programs for record-keeping and baggage routing
• Lift 50 pounds with or without reasonable accommodation
• Adaptability to changing priorities and effective time management skills
• Strong teamwork and collaboration skills
• Flexible schedule, including split shifts that may occur during early mornings, afternoons, evenings, weekends, and holidays

Pay

This is a part-time position, starting at $14.50 per hour.

Benefits

• Worldwide flight benefits for you and your family
• 401(k) match
• Profit sharing
• Working in a great team atmosphere
• The potential to advance within the company
• Shift-trade flexibility

This is not a Department of Transportation safety-sensitive position.