Airline Passenger Services Agent

Primary Responsibilities

• Check-in passengers by reviewing the customer’s information to determine destination, flight number, date of departure, documents needed, etc.
• This includes awareness of security requirements for all passenger types
• Reconstruct fares and itineraries when changes are requested by customer or are necessary due to operational reasons
• Place appropriate bag tag on customer’s bag(s)
• Read city destination code on electronic or paper ticket
• Check-in passengers at arrival/departure gate by reviewing the customer’s information to determine destination, flight number, date of departure, etc...
• Check oversized items to the customer’s destination. May involve moving items to a conveyor or other location for pick-up and loading
• Provide essential and mandatory announcements to passengers
• Operate Electronic Gate Readers (EGRs) during boarding
• Ensure compliance around security, ADA and procedural guidelines
• Positively handle off-schedule operations caused by inclement weather or mechanical malfunctions while positively influencing a favorable impression of the airline and communicating effectively with passengers

Qualifications

• A high school diploma or equivalent
• Customer service experience
• A valid driver’s license
• A stable job history

Physical Requirements

• Physically able to perform frequent walking, stretching, bending, sitting, stooping, reaching, and grasping actions
• May be required to work overtime, nights, weekends