Airline Agent, Passenger Service

General Purpose of Job

This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below.

Essential Duties And Responsibilities

• Processing customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats.
• Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
• Handling denied boarding situations, soliciting volunteers, accommodating customers and providing hotel, meal, and taxi vouchers when appropriate.
• Ensures FAA, Airline, and airport regulations are followed.
• Enforces safety/security measures and protects sensitive zones.
• Assists customers with special needs, i.e., customers who need assistance in boarding.
• Ad hoc assignments as requested by the Lead or Supervisor.

Competency/Behavioral Requirements

• Be pleasant with others on the job and display a good-natured, cooperative attitude.
• Be reliable, responsible, and dependable, and fulfill obligations.
• Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations.
• Accept criticism and deal calmly and effectively with high stress situations.
• Be open to change (positive or negative) and to considerable variety in the workplace.
• Willingness to take on responsibilities and challenges.
• Be sensitive to others' needs and feelings and be understanding and helpful on the job.
• Abide by TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done.

Physical Demands

• Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70-pound suitcase in front of you with both hands for up to 25 feet;
• Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time.
• Must have sufficient vision and ability to safely perform the essential functions of the position.

Work Environment

• Airport environment: Indoors and Outdoors.
• Extreme outdoor conditions where extreme temperature ranges may be encountered.