Airline Lounges Premium Service and Training Director

About the role

Sodexo Live! Airport Lounges, North America is seeking a Service and Training Director of Premium Experiences.

Responsibilities

• Develop and facilitate hands-on training for the Sodexo Live! Airport Lounges frontline and managers in premium lounges, as directed by the Vice President of Premium Services.
• Assist in the concept development and preparation for RFP responses.
• Participate in experiential presentations to lead event coordination and service.
• Periodically attend portfolio business reviews, as requested, to help facilitate the experience and share segment training and hospitality philosophies.

Requirements

• Experience with luxury/elevated food and beverage operations and training within volume hospitality/restaurants/hotels.
• Key driver in hospitality standards.
• Motivate, coach, mentor and develop frontline (hourly)/management staff.
• Experience tracking regulatory metrics and unit training compliance.
• Advanced technical knowledge, tech-savvy, tracking online training completions and virtual operations manual.
• Excellent communication, presentation and facilitation skills.
• Build and maintain strong client relationships.
• Create and maintain collaborative relationships with segment leaders.
• Monitor/maintain/manage finance and budget within established guidelines/parameters.

Qualifications

• Minimum Education Requirement: Bachelor’s Degree or equivalent experience.
• Minimum Management Experience: 5 Years.
• Minimum Functional Experience: 5 years’ experience in project management, logistics, program administration, or a related field.