Airline Customer Account Associate
About the role
Build an Aviation Career You’re Proud Of At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.
Responsibilities
- Solicits, manages, and executes customer contracts and expectations, including onboarding, requirements gathering, reports, customer visits, and updates.
- Captures and coordinates supporting services for engine MRO events as needed, including logistics, rentals, field service work, component repairs, and consignment inventory.
- Coordinates commercial activities to ensure successful execution of MRO events.
- Creates, maintains, and monitors internal systems and applications such as ERP, Oracle, and CRM (Salesforce.com).
- Utilizes dashboards (e.g., PowerBI) and metrics to monitor account health and engine shop visit (project) performance.
- Maintains awareness of technical data, OEM/customer requirements (CFM, Rolls-Royce), aviation industry standards, and regulatory/internal quality documentation.
- Supports KPIs, continuous improvement initiatives, SMS (Safety Management System) compliance, issue reporting, and additional assigned projects.
Requirements
- 2+ years of experience coordinating projects or initiatives involving multiple stakeholders across teams or functions, including managing competing priorities and deadlines.
- Experience communicating in a professional environment through written and verbal formats (e.g., emails, reports, presentations, or cross-functional meetings) with internal teams, leadership, or external partners.
- Experience planning and prioritizing work, including evaluating information, identifying issues, and applying problem-solving to support task or project completion.
- Experience working in a team-based environment with shared goals or deliverables.
- Experience working independently in a professional environment with minimal supervision.
- Proficiency in Microsoft Excel (e.g., data entry, formulas, sorting/filtering, and basic reporting).
- Experience interpreting financial, operational, or performance data.
- Experience using ERP and/or CRM systems for data entry, reporting, transaction processing, or workflow management.
Qualifications
- Bachelor’s degree in Business, Engineering, Aviation, or a related field preferred.
- Hands-on experience in aviation maintenance or a related technical environment.
- 3+ years of experience in a commercial, customer-facing, or business development role preferred.
Skills
- Open to recent graduates with strong academic performance and relevant project, internship, or co-op experience.
Benefits
- Comprehensive Healthcare
- 401(k) with 100% company match; up to 5% vested
- Paid Time Off starting on day one
- Bonus opportunities
- Health- & Dependent Care
- Flexible Spending Accounts
- Short- & Long-Term Disability
- Life & AD&D Insurance
- Learning & Training opportunities
About Us
Raising the Standard of Excellence since 1911 With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.
Inclusivity
It is StandardAero’s policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including transgender status, sexual orientation, and pregnancy) sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind.