Airfreight Supervisor

About the role

Serves as a liaison between the client, vendors, and government agencies or requirements (AES, DPS, Hazmat, AMS).

Responsible for export compliance including Denied Party Screening and AES filing.

Ensures that all commercial documentation required for import customs clearance purposes are available and coordinates with both external and internal parties in case of discrepancies.

Captures and manages all escalations in regards to file and shipment profitability – audits and identifies files with loss or low margin and works with product management, sales, pricing, and team members to implement corrective action.

Provides management with objective feedback regarding vendor performance levels and escalates issues to ensure best level of service.

Conducts regular employee performance review meetings and sets performance goals to drive employee development.

Ensures all assigned employees are trained, certified, and re-certified periodically on internal and external standard operating procedures and regulatory requirements.

Validates that department staff understand and comply with customer and company standard operating procedures.

Responsibilities

• Serves as a liaison between the client, vendors, and government agencies or requirements (AES, DPS, Hazmat, AMS).
• Responsible for export compliance including Denied Party Screening and AES filing.
• Ensures that all commercial documentation required for import customs clearance purposes are available and coordinates with both external and internal parties in case of discrepancies.
• Captures and manages all escalations in regards to file and shipment profitability – audits and identifies files with loss or low margin and works with product management, sales, pricing, and team members to implement corrective action.
• Provides management with objective feedback regarding vendor performance levels and escalates issues to ensure best level of service.
• Conducts regular employee performance review meetings and sets performance goals to drive employee development.
• Ensures all assigned employees are trained, certified, and re-certified periodically on internal and external standard operating procedures and regulatory requirements.
• Validates that department staff understand and comply with customer and company standard operating procedures.

Requirements

Frequently required to stand, and walk
Regularly required to sit for extended periods
Regularly uses arms to reach, hands and fingers for computer and phone use
Speaking clearly and listening for heavy phone contact
Requires close-up and computer screen distance vision ability
May require occasional overnight travel

Qualifications

• High school diploma or equivalent
• Minimum of 3 years of experience in a supervisory role within the logistics or supply chain industry
• Experience with commercial documentation for import and export processes
• Knowledge of regulatory requirements such as AES, DPS, Hazmat, AMS
• Strong communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively
• Proficiency in Microsoft Office Suite

Skills

• Excellent verbal and written communication skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Knowledge of regulatory requirements such as AES, DPS, Hazmat, AMS
• Experience with commercial documentation for import and export processes
• Ability to manage and escalate issues effectively

Benefits

In addition to this base compensation, you'll benefit from our competitive health and welfare programs, a 401(k)-retirement savings plan, opportunities for tuition assistance, and incentive compensation for eligible positions.

Pay

This position has a base compensation range of $65,000.00 to $75,000.00.

Schedule

The Airfreight Supervisor will work a standard Monday through Friday schedule.