Aircraft Maintenance Analyst (AMA)

Founded in 1989 and headquartered in Chicago, Jet Support Services, Inc. (JSSI) is the largest independent provider of hourly cost maintenance programs for business aviation. JSSI delivers comprehensive coverage for engines, airframes, and auxiliary power units (APUs) across more than 300 different aircraft makes and models, helping owners and operators stabilize maintenance budgets, maximize aircraft availability, and protect asset value throughout the lifecycle of ownership. JSSI has built a portfolio of complementary business lines designed to simplify the economic and technical complexity of business aviation, including Maintenance teams, Traxxall maintenance tracking software, Parts & Engines, Conklin aircraft cost and performance data, and Aviation Capital asset-based financing solutions.

About the role

We are seeking an experienced Aircraft Maintenance Analyst (AMA) who is passionate about customer support and has a strong background in real-world aircraft maintenance. In this role, the AMA will provide specialized support to subscribers of our Traxxall product, ensuring they derive maximum value and achieve their operational goals. Your expertise will be pivotal in driving customer satisfaction, fostering long-term relationships, and ensuring the safety, reliability, and efficiency of aircraft operations. This position focuses on providing exceptional customer support through proactive maintenance analysis and communication.

Responsibilities

• Serve as the primary point of contact for customers, providing in-depth guidance on the use of our products in real-world maintenance and compliance scenarios.
• Leverage hands-on experience in aircraft maintenance to advise customers on best practices, troubleshooting, and maximizing the value of our product suite.
• Proactively engage with customers to understand their needs, resolve issues, and help them achieve their operational goals, ensuring long-term adoption and satisfaction.
• Monitor customer data to track product usage, performance, and compliance metrics, identifying opportunities for improvement and optimization.
• Work closely with the sales, product development, and onboarding teams to ensure seamless communication and enhance the customer experience.
• Gather customer feedback to identify product improvements and work with the product team to refine features and functionalities.

Requirements

• 5+ years of experience in aircraft maintenance or a related role.
• Proficiency in maintenance management software and tools.
• Ability to troubleshoot and resolve database-related issues.
• Strong analytical skills with the ability to interpret complex data.
• Experience with Salesforce (preferred but not required).
• Proficient in Microsoft Word, Excel, Outlook, & PowerPoint.
• FAA Airframe and Powerplant Certification (preferred but not required).

Pay

The annual base pay generally ranges from $65,000 to $85,000, with the final offer determined by factors including market location, job-specific knowledge, skills, education, and experience. Total rewards may include an annual discretionary bonus plan, incentive or sales bonus plan, or other forms of additional compensation.

Benefits

For full-time employees based in the USA, Canada, or the Philippines, we offer a robust suite of benefits starting day one of employment, including:

• Medical, dental, and vision insurance.
• Retirement savings programs.

For a full overview of our offerings, visit the JSSI Benefits Page on our company website.