Air Product Manager

To oversee the group’s air strategy. Lead, design, implement and oversee the performance of airline-related product offerings—whether packages, digital supply chains or booking systems. This cross-functional role spans negotiating with suppliers, managing GDS, NDC and API integrations in addition to executing product strategies that enhance customer experience and boost profitability.

Responsibilities

• Negotiate preferential air (and sometimes combined air-hotel) rates with airlines, consolidators and GDS providers
• Ensure compliance with industry standards i.e., ATOL and IATA regulations
• Curate flight or flight-inclusive packages based on client preferences and market gaps
• Lead implementation and optimization of flight booking tools, GDS systems, APIs (inc NDC), and other related platforms (e.g., Seaware/Paxport)
• Own roadmaps and integration of airline aggregators/consolidators into product offerings
• Build dashboards, tools, and reporting for air operations, fare monitoring, invoice processing (BSP/ARC/IATA), and performance tracking
• Define the product vision roadmap, and go-to-market strategy for air supply, OTA connectivity, or cross-product bundles
• Conduct competitive analysis and market trend evaluation to aid innovation and partnerships
• Collaborate with Finance and Sales and Marketing departments to deliver meaningful impact
• Define and track KPIs such as revenue, supplier meet-or-beat (MOB) rates, booking costs, customer satisfaction, SLA adherence, and operational efficiency
• Use analytical tools to surface insights, optimise pricing strategies, and guide improvements

Requirements

• Significant experience in travel industry roles particularly with GDS management, air supply or travel product delivery
• Familiarity with GDS booking platforms, consolidators, airline APIs, BSP/ARC/IATA processes
• Strong capability in data analysis (SQL proficiency preferred) and using insights to inform strategy and optimisation
• Clear, adaptive communication style suited for internal and external training and stakeholder engagement
• Comfortable navigating fast-paced environments, pivoting quickly, and balancing long- and short-term priorities
• High accuracy in managing flight data, rate agreements, and system nuances; resilient under pressure
• Genuine enthusiasm for travel, customer experience, and continuous improvement in airline product offerings
• Good knowledge of both UK and Irish Airline markets (ideal)

Qualities

• Target-Oriented: Highly motivated by achieving goals and thrives in a performance-driven environment
• Meticulous: Maintains exceptional attention to detail, ensuring accuracy across all aspects of the booking process
• Strong Communicator: Possesses excellent verbal and written communication skills, with the ability to build rapport quickly and effectively
• Quick Learner: Adaptable and able to absorb new information swiftly, including systems, products, and processes
• Proactive & Positive: Self-motivated with a can-do attitude, consistently bringing energy, enthusiasm, and initiative to the role

Schedule

Full-time permanent position, 37.5 hours per week, Monday to Friday 9am to 5:30pm.

Benefits

• Competitive salary
• Company Pension Scheme
• 22 days holiday rising 1 day per year (up to 25)
• Enhanced Pension
• Enhanced Maternity & Paternity
• Learning & Development Funding
• Life Insurance
• Health & Wellbeing Hub (including EAP)
• Long Service Awards
• Staff Travel Discounts
• Company social events
• Employee Discounts Platform
• Eye Care eVouchers
• Friendly working atmosphere
• On-site parking
• Casual dress code

Benefits may be subject to change.