Air Operations Controller, Amazon Air Network Control Center

About the role

Amazon Air's (AIR) Network Control Center (NCC) is seeking an Air Operations Controller. This role protects our customers' interest by facilitating the safe, compliant, and on-time operations of Amazon's dedicated fleet of aircraft. Air Operations Controllers are relentless problem solvers who proactively seek out and eliminate potential opportunities for network disruption, manage network capacity, and manage inventory levels for Unit Load Devices (ULDs) and bags across our expansive global operations. Air Operations Controllers support leadership by recommending process improvements that enhance safety, reduce cost, and improve overall effectiveness.

Responsibilities

• Proactively monitor all aircraft movement activity to identify, address, and prevent potential issues
• Monitor all inbound/outbound customer package movements and escalate issues as required to protect the flight schedule
• Develop and execute effective service recovery plans as necessary
• Liaise with AIR's air carriers, ground handlers, and other service providers to help facilitate on-time operations
• Continually assess and communicate the operational status of all assigned flights and/or gateways
• Review, analyze, and monitor present and forecast weather conditions for all assigned areas of operation
• Partner with all stakeholders to resolve irregularities, disruptions, cancellations, extended delays, or other impactful issues
• Escalate significant issues to NCC Air Operations Managers for visibility and resolution
• Monitor and manage AIR network capacity
• Monitor and manage capacity of ULDs and bags across the AIR network
• Support leadership by analyzing data, preparing reports, and providing other relevant information for operations meetings or executive leadership briefings
• Work variable shifts which will include days, nights, weekends, and holidays
• Travel up to 10% of the time

Basic qualifications

• 2+ years of program or project management experience
• 1+ years of supply chain experience
• Bachelor's degree or equivalent
• 3+ years of experience in one of the following: Transportation Operations Management, Logistics Management, Contingency Management, Aviation Operations Management, Meteorological forecasting and reporting, and/or Network Control Center Operations Management
• Bachelor's Degree or one of the following equivalent experiences: 6 years of aviation-related military experience, 2 years of Amazon Experience, or any of the following FAA licenses/certificates + 5 years of relevant experience: FAA Commercial Pilot License or greater, FAA Aircraft Dispatcher License, Air Traffic Control Certificate, Air Frame and Power Plant License

Preferred qualifications

• Master's degree or equivalent
• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Ability to work independently in high-pressure environment
• Ability to exercise sound judgement where clear guidelines may not exist
• Experience with Microsoft Office suite

Schedule

The NCC is a 24/7 operation. Must be willing to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Pay

USA, KY, Erlanger - $64,200.00 - $96,200.00 USD annually. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Benefits

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

This response is AI-generated, for reference only.