Air Operations Controller, Amazon Air Network Control Center

Key job responsibilities

• Proactively monitor all aircraft movement activity to identify, address, and prevent potential issues
• Maintain oversight of all inbound/outbound customer package movements and escalate issues as necessary to protect the flight schedule
• Develop and execute effective service recovery plans as needed
• Liaise with AIR's air carriers, ground handlers, and other service providers to facilitate on-time operations
• Continually assess and communicate the operational status of all assigned flights and/or gateways
• Review, analyze, and monitor present and forecast weather conditions for all assigned areas of operation
• Partner with all stakeholders to resolve irregularities, disruptions, cancellations, extended delays, or other impactful issues
• Escalate significant issues to NCC Air Operations Managers for visibility and resolution
• Monitor and manage AIR network capacity
• Manage capacity of ULDs and bags across the AIR network
• Support leadership by analyzing data, preparing reports, and providing other relevant information for operations meetings or executive leadership briefings
• Work variable shifts which will include days, nights, weekends, and holidays
• Travel up to 10% of the time

Basic Qualifications

• 2+ years of program or project management experience
• 1+ years of supply chain experience
• Bachelor's degree or equivalent
• 3+ years of experience in one of the following: Transportation Operations Management, Logistics Management, Contingency Management, Aviation Operations Management, Meteorological forecasting and reporting, and/or Network Control Center Operations Management
• Bachelor's Degree or one of the following equivalent experiences: 6 years of aviation-related military experience, 2 years of Amazon Experience, or any of the following FAA licenses/certificates + 5 years of relevant experience: FAA Commercial Pilot License or greater, FAA Aircraft Dispatcher License, Air Traffic Control Certificate, Air Frame and Power Plant License

Preferred Qualifications

• Master's degree or equivalent
• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Ability to work independently in high-pressure environment
• Ability to exercise sound judgement where clear guidelines may not exist
• Experience with Microsoft Office suite