Air & Ocean Specialist, Intermediate

About the role

Buckland is a customer-focused company that combines trusted technologies and talented people to provide global trade solutions. We offer a range of services including Customs Brokerage, Trade Managed Solutions, Freight Forwarding, Trade Technologies, and Warehousing/Distribution Services.

Responsibilities

• Coordinate the handling of documentation and advances for clearance, delivery of freight after clearance, and monitoring and control all entry/entry summary preparation to ensure shipments are entered in accordance with the US Federal Code of Regulations.
• Provide the highest level of customer service to clients.
• Work with forwarders on daily basis to ensure POD is supplied.
• Expedite and trace as required.
• Determine profit levels and bill accordingly.
• Process required customs documentation.
• Develop, implement, and maintain department processes.
• Apply skills with Microsoft utilizing programs such as Excel, Word, Teams, and Outlook.
• Show meticulous attention to detail by ensuring accuracy and decision making.
• Drive results in a fast-paced environment.
• Maintain a well-organized calendar to balance meetings, tasks, and future initiatives.
• Provide exceptional customer support by addressing inquiries and resolving issues promptly and effectively.

Requirements

• High school diploma or equivalent.
• Minimum two years of relevant work experience.
• Intermediate MS Office experience.
• Strong verbal and written communication skills.
• Strong attention to detail and ability to handle multiple tasks.
• Excellent problem-solving and decision-making skills.
• Valid Passport and ability and desire to occasionally travel if required to other offices locations in Canada/USA/MX.

Qualifications

• Must be legally eligible to work for the Company at all times.