Air & Ocean Specialist, Senior

About the role

Buckland is a customer-focused company that combines trusted technologies and talented people to provide global trade solutions. We offer a range of services including Customs Brokerage, Trade Managed Solutions, Freight Forwarding, Trade Technologies, and Warehousing/Distribution Services.

Responsibilities

• Coordinate the handling of documentation and advances for clearance, delivery of freight after clearance, and monitoring and control all entry/entry summary preparation to ensure shipments are entered in accordance with the US Federal Code of Regulations.
• Provide the highest level of customer service to clients.
• Work with forwarders on daily basis to ensure POD is supplied.
• Expediting and tracing as required.
• Determination of profit levels and billing.
• Process required customs documentation.
• Develop, implement, and maintain department processes.
• Showcase your skills with Microsoft utilizing programs such as Excel, Word, Teams, and Outlook.
• Identify potential challenges/risks and solve problems efficiently or work with Leaders for a solution.
• Foster a fast-paced culture leading by example in terms of accountability and continuous improvement within the team.
• Effectively prioritize and manage the team multiple and personal tasks to meet KPI's and deadlines.
• Provide the highest level of customer service by leading and mentoring, fostering a positive and productive work environment and resolving escalated issues as needed.

Requirements

• High school diploma or equivalent.
• Minimum three years of relevant work experience.
• Intermediate MS Office experience.
• Strong verbal and written communication skills.
• Excellent problem solving and decision-making skills.
• Must be legally eligible to work for the Company at all times.
• Valid Passport and ability and desire to occasionally travel if required to other offices locations in CAD/USA/MEX.

Qualifications

• High school diploma or equivalent.
• Minimum three years of relevant work experience.
• Intermediate MS Office experience.
• Strong verbal and written communication skills.
• Excellent problem solving and decision-making skills.
• Must be legally eligible to work for the Company at all times.
• Valid Passport and ability and desire to occasionally travel if required to other offices locations in CAD/USA/MEX.

Skills

• Microsoft Excel, Word, Teams, Outlook.
• Problem-solving and decision-making skills.
• Customer service skills.
• Verbal and written communication skills.

Benefits

• Competitive salary.
• Benefits package.
• Matching retirement plan.
• A friendly, collaborative work environment.
• Opportunities for professional development & ongoing learning.
• A chance to be part of a growing organization.

Pay

Competitive salary.

Schedule

Not specified.

Benefits

• Benefits package.
• Matching retirement plan.
• A friendly, collaborative work environment.
• Opportunities for professional development & ongoing learning.
• A chance to be part of a growing organization.