Air Logistics Customer Care Specialist

About the role

As a member of the Freight Forwarding team at Kuehne+Nagel, you will play a key role in transporting goods, optimizing processes, and fulfilling our customers' promises. By transporting medicines, toys, and important machine parts, you are not only delivering goods but also making small and big moments possible for people all around the world. This role is perfect for professionals who are highly organized, customer-focused, and energized by solving problems and building relationships.

Responsibilities

• Serve as the primary point of contact for customers, ensuring a positive and seamless experience throughout the shipment lifecycle.
• Build strong customer relationships through proactive communication and responsiveness.
• Monitor shipments and provide timely updates, solutions, and support.
• Investigate and resolve customer concerns, issues, and escalations.
• Coordinate with internal teams including Operations, Sales, Pricing, Revenue Care, and Procurement to ensure customer expectations are met.
• Manage multiple priorities, deadlines, and customer requests in a fast-paced environment.
• Support customer implementations and onboarding activities when assigned.
• Promote customer adoption of digital tools and self-service solutions.
• Identify opportunities to support customer retention, growth, and profitability.

Requirements

• 1 year of experience in a customer-facing, operations, logistics, healthcare, hospitality, restaurant, dispatching, or similar fast-paced environment.
• Demonstrated ability to manage multiple priorities, solve problems, communicate effectively, and deliver exceptional customer service in a high-volume setting.

Benefits

• Competitive total rewards package including health and welfare benefits.
• 401k retirement savings plan.
• Tuition reimbursement.
• Incentive compensation for eligible roles.
• Opportunities for excellent training programs and career mobility in a dynamic global work environment.

Pay

Base wage is part of a competitive total rewards package. Individual pay may vary from the target range and is determined by factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.