Air Logistics Customer Care Specialist

About the role

As a member of the Freight Forwarding team at Kuehne+Nagel, you will play a key role in transporting goods, optimizing processes, and fulfilling our customers' promises. You will transport medicines, toys, and important machine parts, making small and big moments possible for people all around the world.

Responsibilities

• Serve as the primary point of contact for customers, ensuring a positive and seamless experience throughout the shipment lifecycle.
• Build strong customer relationships through proactive communication and responsiveness.
• Maintain accurate and timely shipment monitoring and provide updates, solutions, and support.
• Investigate and resolve customer concerns, issues, and escalations.
• Collaborate with internal teams including Operations, Sales, Pricing, Revenue Care, and Procurement to meet customer expectations.
• Manage multiple priorities, deadlines, and customer requests in a fast-paced environment.
• Support customer implementations and onboarding activities when assigned.
• Promote customer adoption of digital tools and self-service solutions.
• Identify opportunities to support customer retention, growth, and profitability.

Requirements

• Experience in a customer-facing, operations, logistics, healthcare, hospitality, restaurant, dispatching, or similar fast-paced environment.
• Demonstrated ability to manage multiple priorities, solve problems, communicate effectively, and deliver exceptional customer service in a high-volume setting.

Qualifications

• Strong communication skills.
• Adaptability and a passion for customer success.

Skills

• Customer service skills.
• Problem-solving abilities.
• Time management.
• Collaboration.

Benefits

• Competitive total rewards package including health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.
• Regular pay adjustments based on industry market data.
• E-Verify participation.

Pay

Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations.

Schedule

Details on the schedule are not specified.