Air Logistics Customer Care Specialist

It's more than a job As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine. ‎ When you work in customer care at Kuehne+Nagel, you are at the center of the customer experience. In this role, you will build strong relationships with assigned customers, take ownership of their day-to-day needs, and work across our Air Logistics teams to keep communication clear and service moving forward. How you create impact As an Air Logistics Customer Care Specialist, you will serve as the primary point of contact for assigned customers and take ownership of their experience with Kuehne+Nagel. You will work closely with internal teams to address customer needs, support shipment execution, resolve issues, and strengthen long-term customer relationships. Build and maintain strong relationships with assigned customers through proactive and consistent communicationProvide shipment updates and communicate changes, delays, or deviations that may affect the customerSupport customer retention and growth by understanding customer needs and identifying opportunities for additional Kuehne+Nagel servicesPrepare and follow up on spot quotations while supporting customer profitabilityCoordinate with operational, pricing, commercial, and customer care teams to resolve customer needsSupport the onboarding and implementation of new customersMaintain accurate customer information, rates, and shipment-related data within internal systemsManage customer complaints and claims through resolution and follow appropriate escalation processes when neededHelp ensure agreed service commitments, transit times, and commercial conditions are deliveredRepresent Kuehne+Nagel confidently in customer meetings and other customer-facing interactions What we would like you to bring You are a confident communicator who enjoys working directly with customers and building relationships over time. You are comfortable taking ownership of conversations, asking questions, solving problems, and working across teams to find solutions. Experience in customer service, customer care, account support, logistics, transportation, freight forwarding, or a related environmentStrong verbal and written communication skillsAbility to build rapport and manage customer relationships confidentlyBasic understanding of international logistics or freight forwardingStrong organizational, analytical, and problem-solving skillsAbility to handle customer concerns and escalations professionallyAbility to work collaboratively across multiple teams and prioritiesCommercial awareness and the ability to balance customer needs with business objectivesAir Logistics or freight forwarding experience is preferredExperience with presentations or customer-facing meetings is a plus What's in it for you At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. This is a full-time, permanent, on-site position based in Chicago, Illinois, with an annual salary of $65,000. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Artificial Intelligence (AI) tools may be used to assist in specific processes, such as screening applications and interview scheduling. These tools analyze information to support decision-making, but final decisions are made by human reviewers. Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid. Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.