Air Freight Director

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.

About the role

The Air Freight Director, ORD supports the execution of the airfreight strategy, provides airfreight expertise, and monitors all air freight related activities performed at station level to effectively manage the end-to-end airfreight process. This role ensures optimization of airfreight transaction operations in line with customer requirements to deliver cost-effective execution.

Responsibilities

• Point of contact for OPS and Service Quality related issues (e.g., customer complaints/escalations, exception management, shipment irregularities, service recovery, etc.)
• Supports local process enhancements and ensures compliance of global improvement initiatives and standard procedures
• Contributes to country air freight product agenda and projects/initiatives
• Supports execution of Gross Profit Improvement Program in country
• Communicates implications of regional and country airfreight policies/guidelines and supports training with stations and gateways
• Supports business development and tactical opportunity conversion by providing operational expertise and ensuring operational customer requirements are met
• Supports development and drives implementation of new solutions/services including sector-specific solutions
• Supports Spot Quote Pricing strategy
• Supports and drives compliance to KPIs, with special focus on timely responding to requests
• Supports and drives adherence to usage of tools and sources as defined by Pricing group
• Drives cargo optimization in air/cartage vendors
• Assists with airline relationship building and local rate negotiation
• Contributes to ensure achievement of business growth, revenue, and profitability
• Ensures compliance of stations and gateways with customer SOPs and global and regional airfreight policies and guidelines
• Ability to influence decisions/actions by providing value-added feedback into the organization/function and country management

Requirements

• 10+ years professional experience in freight forwarding airfreight operations (i.e., handling, documentation, clearance) required
• 5+ years of leadership/management experience required
• Experience using CargoWise software preferred
• Computer skills (i.e., Microsoft Office tools, intermediate level in Excel)
• Highly organized, project management tools and expertise
• Analytical skills, detail-oriented
• People management skills

Pay

$130,011.75 - $173,349.00+ (based on experience)

Benefits

• Compensation: Competitive base salary plus role-dependent performance-based incentives
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions
• Vision: Optional coverage for exams, frames, and contacts
• Dental: Optional coverage for preventive, basic, and major services
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success. Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions.