Air Freight Manager

About the role

We have an exciting opportunity for an operations Manager that will be responsible for Air Freight Import and Air Freight Export. The position will oversee timely and accurate movement of shipments, documentation, and customer service. This position will include Managers of end-to-end staff performance and profitability. This role drives performance of the team while ensuring quality and regulatory compliance. This position will be based at our Portland Oregon station.

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success. Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions.

Responsibilities

• Manages, oversees, and performs supervisory tasks to direct and control activities performed to effectively manage the end-to-end Air Freight processes.
• Responsible for Air Freight product profitability including continuous improvement processes to increase efficiencies, reduces waste, and improve performance to our customers.
• Manages and controls all ground cost margins and prepares monthly activity / revenue reports.
• Prepares and provides customers and overseas offices with rate quotations.
• Leads all related vendors to ensure the highest level of service is achieved as well as assists and answers customer inquiries and other related customer service functions.