Air Export Operations Agent III

Join us at AIT, where every day presents an opportunity to make a global impact. We’re problem solvers driven by curiosity and creativity, delivering solutions for our customers in a supportive, collaborative environment. Helping others is at the core of our culture, and we give back to local communities as a united team.

About the role

AIT Worldwide Logistics is seeking an Air Export Agent III to coordinate the day‑to‑day export of international freight forwarding shipments into and out of the USA across all modes of international transportation. The primary focus is operational excellence and a world‑class customer service experience.

Responsibilities

• Receive and validate customer order (Cargowise Org, Credit, Export POA, Restricted Commodities, Cargo Value, Embargoes/Sanctions, Additional Services, Documentation Requirements, Incoterms)
• Identify best routing / transit option per customer request/SOP
• Anticipate and secure quotation from vendors for all potential order costs
• Issue customer or overseas office/agent quotation & confirm acceptance
• Perform TSA Known Shipper Check
• Secure booking from airline
• Dispatch inland carriage with subcontractor if applicable
• Accrue all costs in CargoWise and perform initial profitability check
• Issue customer booking confirmation
• Confirm timely delivery/receipt of cargo and update system milestone
• Receive and validate customer documents
• Ensure receipt of AES data elements in writing from USPPI (if applicable)
• File AES according to USPPI instructions (if applicable)
• Receive and validate master air waybill
• Track and confirm flight departure and update system milestone
• Issue AIT House air waybill according to customer & destination requirements
• Upload all documents to eDocs in CargoWise
• Send pre‑alert to overseas office/agent
• Confirm final costs, accrue all items, and complete final profitability check
• Issue invoice to customer/overseas office as required
• Distribute documents as per shipper requirement / SOP
• Manage customer reporting and/or additional system milestones as required

Qualifications

• A team player who works well with others and respects teammates (Core Value)
• A strong work ethic with ownership, independence, accountability, and autonomy
• Growth mindset – passionate about the craft, open to change, and continuously improving
• Customer‑service focus – building relationships with a wide variety of internal and external customers

Skills

• Associate’s Degree or equivalent
• 4–6 years freight forwarding experience preferred
• Dangerous Goods Certification preferred
• Certified CargoWise Specialist CCO required
• Certified CargoWise Specialist, CCS preferred
• Proficiency with CargoWise
• Advanced math and geography skills; ability to analyze numerical data, identify patterns, and draw conclusions
• Ability to recommend solutions to common problems
• Strong organizational and time‑management skills
• Advanced knowledge of freight movement, air vendors, air‑space configurations, container loads, special loading constraints, regulatory requirements, pricing, service routings, AIT product offerings, equipment types, Incoterms, and shipment profitability
• Intermediate knowledge of country regulations and AIT policies & procedures that minimize risk
• Ability to perform unit conversions (currency, weight, volume, distance)
• Proficiency with Microsoft Office
• Ability to read, analyze, and interpret complex procedures/regulations and produce correspondence and procedural documents
• Effective communication and presentation skills for diverse audiences and large‑group settings
• Prompt, professional response to customer needs and proactive solicitation of feedback

Benefits

• Medical, prescription, Health Savings Account, Flexible Spending Accounts
• Dental and vision coverage
• Life, AD&D, disability, and supplemental health insurance
• Employee support programs
• Paid parental leave
• Pet insurance
• 401(k) retirement plan
• Tuition reimbursement
• Vacation: 10–20 days depending on tenure
• 2 personal days
• 1 floating holiday
• 5 sick days
• 5 volunteer hours
• 6 company holidays plus Veterans Day for veterans

Pay

In addition to base compensation, you may be eligible for a performance‑based bonus tied to business and/or individual metrics (dependent on position).

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled.