Air Export Lead Agent

Job Description

Aid the Manager and Supervisor in managing the Air Export Department, ensuring efficient and timely freight movement while providing exceptional customer service.

• Operate smoothly and promptly manage freight processes
• Create and prepare various documents for international transportation
• Negotiate rates with contracted vendors for securing space and services
• Accurately and timely bill clients and vendors
• Enter data accurately and promptly into the operating system
• Communicate with customers to arrange international export shipments, adhering to customer service standards
• Comply with all regulations, including internal policies and external requirements
• Identify and improve upon process efficiencies within the department
• Ensure adherence to standard operating procedures
• Monitor shipment reports to ensure customer satisfaction
• Support the supervisor in daily reviews, audit files, and meeting operating process standards
• Build and maintain strong relationships with vendors and customers
• Evaluate vendors based on company policy and implement corrective action plans if necessary
• Maintain and monitor accounts payable within 30 days
• Ensure company credit procedures are followed and utilized effectively
• Resolve accounting issues and discrepancies
• Promote productivity tools and suggest system/process improvements
• Encourage a culture that aligns with Expeditors' 10 cultural attributes

Qualifications

• At least 2 years of industry-specific qualification (country-specific)
• Good market and product knowledge
• Effective interpersonal skills, including listening, comprehension, clear communication, and obtaining positive results
• Proactive and strong organizational skills
• Good computer skills (Excel, Word)
• Hazardous Materials certification (preferred)
• Fluent in English