Air Export Agent (US Template)

Scope of Position

This position is part time, 20 - 30 hours per week. Assist Manager and Supervisor with all aspects of the Air Export Department, while ensuring the proper and timely movement of freight, while providing an exceptional customer service.

Responsibilities

• Audit files and work with the team on meeting operating process standards
• Coordinate and negotiate rates with our contracted vendors in procuring space and services
• Ensure accurate and timely client and vendors billing
• Ensure accurate and timely data entry into our operating system
• Interact with our customers in arranging their international export shipments, meeting customer service standards
• Monitor shipment reports to ensure total customer satisfaction
• Oversee overseas communications
• Support the supervisor in the following areas: Daily review, Stat 1 and operational reports, and work with team on updating event codes
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed
• Finances: Proactively work to maintain and monitor accounts payment within 30 days. Ensure company credit procedures are followed and utilized effectively. Accurately and timely billing of vendors and resolve accounting issues. Monitor accounts payable to vendors (airlines, truckers etc.) utilizing BNP report. Monitor intercompany accounting discrepancies via AJAX report
• Sales / Retention: Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer. Participate to the transition of new business/ updates to existing business. Assist in retention calls and complete customer reviews with your regular customers to document in the CRS
• People: Identify with manager / supervisor, develop, and mentor your No. 2. Support the supervisor where needed: Allocate workloads within team to ensure smooth operations during peak activity or staff absence. Be a guide for the team - mentor agents Ensure team meets company standards of 52 hours training per year per employee. Follow-up new hires training as per the company requirement standards. Periodically communicate department goals and expectations with team to ensure buy-in and accountability
• Systems: Promote productivity tools (e.g. using edoc and edoc treeview, export database, process management) Be open to implementing new system changes and enhancements with your team. Be involved and suggest system/process improvements. Set the tone of this environment within your team

Qualifications

• 2 years of industry specific qualification (country specific)
• Good market and product knowledge
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Good computer skills (Excel, Word)
• Hazardous Materials certification (preferred)
• Fluent in English