Air Cargo Manager of Operations
About WFS
Worldwide Flight Services (WFS) employs over 22,200 professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. WFS provides a full-service capability that includes aviation cargo, airline passenger, and aviation ramp services. Our team is highly trained, highly skilled, and confident airport service professionals supported by local training and development. We perform at the highest level for our customers every day and strive to be an exceptional leader in our industry with teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations in 27 countries on 5 continents.
Job Summary
Responsible for Traffic Office, Warehouse and Ramp Operations Management. Engaged in resolving service failures and implementing corrective and preventative measures. Reports to the General Manager.
Responsibilities
- Respond to customers concerns via email daily.
- Monitor and review managers’ performance.
- Monitor and review staff productivity.
- Manage, plan and control all elements of warehouse and ramp activities.
- Oversee office management and ensure customers’ expectations are met.
Preferred Skills
Prior experience in cargo and ramp operations, and with good customer service and leadership skills.
Physical Requirements/Working Conditions
- Able to work weekends and holidays, all shifts.
- Able to work in inclement weather and able to lift weights up to 50 lbs.
Perks & Benefits
- Access your pay when you need it through the DailyPay app.
- On the spot awards offered through the Awardco Platform including gift cards and more.
- Multiple medical care options for both full and part-time employees.
- Travel discounts, pet insurance, discount shopping & more.
- Wellness programs offered to all employees.
- 401k program offered.
- Opportunity for internal mobility and transfers available.