Air Freight Manager

Key Responsibilities

• Lead, mentor, and develop airfreight operations teams (import and export).
• Oversee staffing, workload planning, training programs, and ongoing performance management.
• Establish a culture of accountability, teamwork, quality, and continuous improvement.
• Serve as the primary escalation point for complex issues, customer challenges, and operational exceptions.
• Oversee daily airfreight operations, ensuring on-time performance, accuracy, and compliance with SOPs.
• Ensure completion and correctness of all documentation (MAWB/HAWB, commercial invoices, AES filings, DG certs, arrival notices, etc.).
• Optimize booking, routing, and capacity management with airlines and service providers.
• Implement and monitor KPIs such as transit times, milestone completion, service failures, and productivity metrics.
• Drive process efficiency, automation adoption, and operational standardization.

Operational Management

• Maintain strict adherence to TSA/IACSSP, CBP, IATA, and export/import regulatory requirements.
• Ensure proper screening, documentation, and handling of cargo, including DG, pharma and perishable shipments.
• Conduct routine audits to ensure documentation accuracy, system integrity, and audit readiness.
• Lead QHSE and security initiatives across the department.

Customer Relationship & Service Excellence

• Manage and support key accounts; ensure service commitments and KPI expectations are met or exceeded.
• Proactively communicate with customers regarding exceptions, delays, or cost impacts.
• Collaborate with sales and account management teams to support business growth, customer onboarding, and service optimization.
• Resolve escalations with urgency and professionalism.

Carrier & Vendor Management

• Negotiate rates and allocations with airlines, trucking providers, and ground handlers.
• Evaluate vendor performance, resolve service issues, and ensure contract compliance.
• Maintain strong relationships with strategic carriers to secure reliable capacity.

Financial Management

• Manage P&L for the airfreight product, including revenue, costs, and gross profit performance.
• Oversee billing accuracy, cost controls, and timely financial closure.
• Identify opportunities to improve profitability through process optimization, vendor negotiation, and strategic pricing.
• Provide financial reporting, forecasts, and budget inputs to senior leadership.

Strategic Planning & Continuous Improvement

• Develop and execute strategies to grow the airfreight product, strengthen competitive positioning, and improve customer satisfaction.
• Implement service enhancements, and operational improvements.
• Stay current with industry trends, regulatory changes, and market conditions impacting airline capacity and pricing.
• Champion digitalization, automation, and operational excellence initiatives.

Qualifications

• 5–7+ years of airfreight experience in freight forwarding, including both import and export operations.
• Strong knowledge of TSA, CBP, IATA, and global trade compliance requirements.
• Proven leadership experience managing teams in a logistics or airfreight environment.
• Strong financial acumen, including P&L responsibility and cost management.
• Excellent communication, negotiation, and stakeholder management skills.
• Experience with freight forwarding systems (CargoWise or similar).

Preferred Experience

• Managing a medium‑ to large‑scale airfreight station or gateway.
• IATA DG certification (current or previous).
• IATA logistics certifications.
• Bachelor’s degree in supply chain, logistics, business, or a related field.

Core Competencies

• Leadership & people development
• Operational strategy & execution
• Financial & analytical skills
• Regulatory compliance expertise
• Customer‑centric decision making
• Effective communication & negotiation
• Continuous improvement & process optimization
• Ability to thrive in a fast‑paced, high‑pressure environment

Pay Range

$93,142.50 - $124,190.00+ (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.