Aide to the City Council

About the role

The City of Worcester is seeking qualified applicants for an Aide to the City Council. Under the direction of the Chief of Staff, the position is responsible for executing varied, complex, and frequently confidential assignments, including managing incoming constituent correspondence (calls, emails, and mail). The employee will assist with scheduling, preparing, planning, and coordinating communications and events for the City Council as directed by the Chief of Council, and will serve as liaison to the City Council for the City Manager and Mayor’s office. The role also involves answering telephones, responding to citizens’ questions and concerns, and ensuring proper follow‑up with appropriate departments. The Aide handles sensitive and delicate situations with firmness, cordiality, and confidentiality, and may work hours outside the typical workday, including occasional weekends.

Responsibilities

• Manage incoming constituent correspondence, including calls, emails, and mail.
• Assist with scheduling, preparing, planning, and coordinating communications and events for the City Council.
• Serve as liaison between the City Council, City Manager, and Mayor’s office.
• Answer telephones and assist in responding to citizens’ questions and concerns, ensuring proper follow‑up with relevant departments.
• Handle sensitive and delicate situations with a high degree of firmness, cordiality, and confidentiality.
• Work hours outside the typical workday, including occasional weekend days as needed.

Minimum Requirements

• Bachelor’s degree in business administration, public administration/policy, management, or a related field; or an equivalent combination of education and two (2) years of relevant experience.
• Two (2) years of customer service and/or clerical experience in a professional office setting.
• Excellent written and verbal communication skills.
• Advanced computer skills in all Microsoft Office Suite applications (e.g., Outlook, Word, Excel, PowerPoint, Teams).
• Resident of Worcester.

Preferred Qualifications

• One (1) year of experience working in local, state, or federal government.
• Two (2) years of experience providing direct support to elected officials.
• Two (2) years of experience conducting research, querying records, and managing data.
• Three (3) years of experience in customer service in an office/clerical setting.
• Experience setting up and coordinating virtual meetings via Zoom, Teams, or WebEx.