AI Trainer (Part-time)

Responsibilities

• Annotate and label data from mortgage-related conversations.
• Give feedback on AI responses to make them more accurate and helpful.
• Train the AI system to handle mortgage servicing phone calls better.
• Test the AI for issues, including response quality, customer experience, explanation quality, and realism.

Requirements

• 5+ years a customer service agent for a mortgage servicing company.
• Knowledge of the mortgage industry, including escrow, payment questions, loss mitigation calls, QRPC requirements, servicing transfer questions, and customer conversations.
• Strong attention to detail and communication skills.
• Reliable internet and computer for remote work.

Preferred Qualifications

• 3+ years as a Mortgage Customer Service Supervisor.
• Familiarity with giving feedback to customer service agents.