AI Success Manager, East

About the role

Help our customers achieve real business outcomes through the use of AI. Serve as the primary lead on new customer deployments including hands-on guidance for the setup of SSO and connectors. Own the end-to-end delivery from kickoff to go-live through renewal, ensuring clarity on expectations, timeline, and services budget for all stakeholders.

Responsibilities

• Create and execute joint success plans and EBRs that drive additional adoption, deepen engagement, and result in measurable business value.
• Provide overall program management.
• Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams.
• Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary.
• Monitor and report on deployment progress, customer adoption, and satisfaction metrics.
• Proactively identify risks or blockers and drive resolution—escalating internally when appropriate.
• Guide and document improvements for onboarding processes, playbooks, and best practices.
• Contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives.

Requirements

• 3–5 years of experience in technical deployment, implementation management, technical customer success, or technical account management of SaaS products for enterprise customers.
• Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices.
• Familiarity with cloud platforms (AWS, GCP, or Azure) and related services. Certification preferred.
• Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures.
• Strong organizational, project management, and communication abilities.
• Proven experience serving enterprise clients in strategic, consultative, and tactical, hands-on roles.
• Experience with process documentation, playbooks, and continuous improvement initiatives.
• Solutions-oriented mindset; trusted advisor with the capability to own escalations.
• Capable of handling ambiguity and thriving in a fast-paced environment.

Qualifications

• This role is hybrid (4 days a week in our NYC office).

Skills

• Technical deployment and implementation management.
• Customer success and account management.
• Project management and program management.
• Cloud platform familiarity (AWS, GCP, or Azure).
• Agile and DevOps practices.
• Process documentation and continuous improvement.
• Strategic and consultative approach.

Benefits

• The standard OTE range for this position is $140,000-$200,000 annually.
• Certain roles may be eligible for variable compensation, equity, and benefits.
• We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals.
• We provide a home office improvement stipend, annual education and wellness stipends, and healthy lunches daily.
• We foster a vibrant company culture through regular events and support your growth and wellbeing.

Pay

The standard OTE range for this position is $140,000-$200,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

Schedule

This role is hybrid (4 days a week in our NYC office).