Senior AI Success Manager
About the role
The AI Success Manager plays a crucial role on Braze's growing AI Success team. This individual contributor role focuses on ensuring Braze customers achieve high levels of success with the product. Key responsibilities include building meaningful relationships with customers, collaborating with internal and external teams to drive renewals, upsells, and expansions, and contributing to the product development process.
Responsibilities
- Support the Principal AI Success Manager to build meaningful relationships across our customers' organizations
- Work with implementation and data science teams to drive the success of AI use cases with our customers
- Closely work with the Braze sales team to drive renewals & upsell opportunities
- Develop a deep understanding of customers' business context and pain points to facilitate the strategic mapping of Braze's value proposition
- Serve as strategic partners to guide our customers in maximizing business value from their use of Braze
- Conduct analyses (including using Excel and SQL) and provide data-driven presentations on Braze’s business impact, use case insights, and guide customers through troubleshooting
- Synthesize and communicate stories based on customer insights
- Communicate customer needs to Braze’s product & marketing teams to ensure a customer-centric product roadmap
Requirements
Be the face of the company, working alongside our customers to help them succeed.
Lead the AI transformation happening in marketing technology today — Braze is at the forefront, so you’ll be in the middle of the action.
Join Braze’s fast-paced, supportive, and professional team. We make sure all of our team members are empowered and receive great mentorship and coaching.
Entrepreneurial: you take initiative, work around obstacles, and always seek creative ways to get to the next level
People person: you build trust-based relationships with external partners, and combine empathy with a willingness to have direct, challenging conversations
Analytically-driven: You can draw insights from raw data and perform analysis that is helpful and clear to customers
Technology enthusiast: You are passionate about new technologies and their potential to impact business-as-usual
Structured and organized: you can structure a plan, align stakeholders, and see it through to execution
Clear communicator: You can express yourself clearly and persuasively, both in writing and speech
Prior Strategy Consulting experience preferred. Familiarity with data science or machine learning is a strong plus.
20% travel to customers is expected.
Qualifications
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $157,400 - $185,100/year, with an expected On Target Earnings (OTE) between $189,600 - $223,000/year (including bonus or commission).
Skills
Be the face of the company, working alongside our customers to help them succeed.
Lead the AI transformation happening in marketing technology today — Braze is at the forefront, so you’ll be in the middle of the action.
Join Braze’s fast-paced, supportive, and professional team. We make sure all of our team members are empowered and receive great mentorship and coaching.
Entrepreneurial: you take initiative, work around obstacles, and always seek creative ways to get to the next level
People person: you build trust-based relationships with external partners, and combine empathy with a willingness to have direct, challenging conversations
Analytically-driven: You can draw insights from raw data and perform analysis that is helpful and clear to customers
Technology enthusiast: You are passionate about new technologies and their potential to impact business-as-usual
Structured and organized: you can structure a plan, align stakeholders, and see it through to execution
Clear communicator: You can express yourself clearly and persuasively, both in writing and speech
Prior Strategy Consulting experience preferred. Familiarity with data science or machine learning is a strong plus.
20% travel to customers is expected.
Benefits
Braze offers a comprehensive Total Rewards package that includes:
- Competitive compensation that may include equity
- Retailer and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- A collaborative, transparent, and fun culture recognized as a Great Place to Work®