AI Strategist

About the role

You'll own a book of managed accounts and become the reason teams at customers like Rippling, Uber, and Snowflake get more out of AI than their peers. CS isn't a support function here. It's how we turn early traction into the customer base that defines a category. You'll build the playbooks as you go and shape what customer success looks like at an AI-native company from the ground up.

Responsibilities

• Own a book of managed accounts and drive onboarding, adoption, retention, and expansion.
• Build customer expertise by becoming the expert on each customer's business and how Mutiny fits in.
• Teach customers how to use our agent-first platform to create assets that move their deals.
• Run business reviews that tell a real story and drive action.
• Follow up on EBRs that are crisp and lead somewhere.
• Build the case for renewals and expansion six months in advance.
• Document best practices and share them with the team to improve efficiency.

Requirements

The opportunity is for someone who can see the big picture and understand how to make a difference in a customer's business. You must have a strong understanding of AI and its applications in sales and marketing. Experience in customer success, preferably in a high-growth tech environment, is highly desirable.

Qualifications

• Proven track record of driving customer success and retention.
• Experience with AI tools and platforms.
• Strong communication and interpersonal skills.
• Ability to build relationships and trust quickly.
• Passion for helping customers achieve their goals.

Skills

• Customer success management
• AI and machine learning
• Business acumen
• Effective communication
• Problem-solving and strategic thinking

Benefits

We offer a competitive compensation range of $150K - $190K, along with comprehensive benefits including health insurance, retirement plans, and flexible work arrangements.

Pay

$150K - $190K

Schedule

In-person in New York City, five days a week.