AI Solutions Engineer — Customer Orchestration

At Oracle Customer Success Services (CSS), we're helping the world's leading organizations redefine how work gets done through AI. We're looking for an AI Solutions Engineer who thrives at the intersection of customer engagement, AI innovation, solution design, and enterprise transformation.

About the role

In this role, you'll partner directly with customers to discover opportunities, design intelligent workflows, prototype agentic AI solutions, and guide them from concept to production. If you enjoy solving complex business challenges, building with cutting-edge AI technologies, and seeing customers successfully adopt the solutions you create, this is the role for you.

Why You'll Love This Role

• Shape how enterprise customers adopt AI
• Build real-world agentic AI solutions—not just prototypes
• Work directly with executives, architects, engineers, and business leaders
• Blend business strategy with hands-on technical problem solving
• Help define reusable AI orchestration practices across Oracle CSS

Responsibilities

Discover Opportunities

• Partner with customers to understand their business goals and operational challenges.
• Lead discovery sessions with business stakeholders, functional experts, architects, and delivery teams.
• Identify high-value opportunities where AI can improve efficiency, quality, and customer outcomes.

Design Intelligent Workflows

• Map current and future business processes.
• Translate conversations and requirements into:
  • Process flows
  • User stories
  • Acceptance criteria
  • Solution designs
  • Implementation plans
• Define where AI agents should automate, collaborate, or defer to human expertise.

Build AI Solutions

• Configure and prototype agentic workflows using:
  • AI models
  • Low-code platforms
  • APIs
  • Integrations
  • Orchestration frameworks
• Design intelligent decision paths, guardrails, human approvals, escalation logic, and recovery strategies.

Validate & Deliver

• Work closely with engineering teams to move prototypes into production.
• Define testing approaches, expected behaviors, edge cases, and operational safeguards.
• Present solutions to customers and incorporate feedback into continuous improvements.

Drive Customer Success

• Support deployment and adoption.
• Help customers build confidence in AI-enabled workflows.
• Identify adoption barriers and work collaboratively to resolve them.
• Capture successful patterns that can be reused across future customer engagements.

What Success Looks Like

• Turn ambiguous business problems into practical AI solutions
• Deliver clear, actionable requirements for engineering teams
• Build workflows that are secure, reliable, and production-ready
• Balance automation with thoughtful human oversight
• Help customers successfully adopt—not just deploy—AI
• Create reusable best practices that accelerate future implementations

Requirements

You have experience with:

• Customer Success, Solutions Engineering, Implementation, Technical Consulting, or Product Delivery
• Building or configuring AI-powered or agentic workflows
• Taking solutions from discovery through rollout and adoption
• Translating business needs into technical solutions
• Working effectively across business and technical stakeholders
• Breaking down complex problems into structured, actionable requirements

You also demonstrate:

• Strong communication and facilitation skills
• Systems thinking and process analysis
• Sound judgment on where automation adds value—and where humans should stay involved
• Curiosity, adaptability, and a customer-first mindset

Preferred Qualifications

Experience with any of the following is a plus:

• Agent orchestration platforms
• Low-code development platforms
• Workflow automation tools
• APIs and enterprise integrations
• Model Context Protocol (MCP)
• Webhooks and tool calling
• AI evaluation and observability
• Human-in-the-loop workflow design
• Enterprise SaaS implementations
• Oracle applications or ERP platforms

Why Oracle CSS?

This isn't a traditional implementation role. You'll help shape how enterprise AI is delivered in production—working directly with customers to create intelligent solutions that solve meaningful business problems. You'll collaborate with product teams, engineers, architects, and customer leaders while helping define the future of AI orchestration at Oracle.

Pay

US: Hiring Range in USD from: $91,400 - $187,000 per year. May be eligible for bonus and equity.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off:
  • Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.
  • Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance