AI Solutions Engineer — Customer Orchestration

About the role

At Oracle Customer Success Services (CSS), we're helping the world's leading organizations redefine how work gets done through AI. We're looking for an AI Solutions Engineer who thrives at the intersection of customer engagement, AI innovation, solution design, and enterprise transformation.

Responsibilities

• Shape how enterprise customers adopt AI
• Build real-world agentic AI solutions—not just prototypes
• Work directly with executives, architects, engineers, and business leaders
• Blend business strategy with hands-on technical problem solving
• Help define reusable AI orchestration practices across Oracle CSS

What You'll Do

• Discover Opportunities
• Partner with customers to understand their business goals and operational challenges
• Lead discovery sessions with business stakeholders, functional experts, architects, and delivery teams
• Identify high-value opportunities where AI can improve efficiency, quality, and customer outcomes
• Design Intelligent Workflows
• Map current and future business processes
• Translate conversations and requirements into: Process flows, User stories, Acceptance criteria, Solution designs, Implementation plans
• Define where AI agents should automate, collaborate, or defer to human expertise
• Build AI Solutions
• Configure and prototype agentic workflows using: AI models, Low-code platforms, APIs, Integrations, Orchestration frameworks
• Design intelligent decision paths, guardrails, human approvals, escalation logic, and recovery strategies
• Validate & Deliver Work
• Closely with engineering teams to move prototypes into production
• Define testing approaches, expected behaviors, edge cases, and operational safeguards
• Present solutions to customers and incorporate feedback into continuous improvements
• Drive Customer Success
• Support deployment and adoption
• Help customers build confidence in AI-enabled workflows
• Identify adoption barriers and work collaboratively to resolve them
• Capture successful patterns that can be reused across future customer engagements

Qualifications

• Experience with Customer Success, Solutions Engineering, Implementation, Technical Consulting, or Product Delivery
• Building or configuring AI-powered or agentic workflows
• Taking solutions from discovery through rollout and adoption
• Translating business needs into technical solutions
• Working effectively across business and technical stakeholders
• Breaking down complex problems into structured, actionable requirements

Preferred Qualifications

• Experience with Agent orchestration platforms
• Experience with Low-code development platforms
• Experience with Workflow automation tools
• Experience with APIs and enterprise integrations
• Experience with Model Context Protocol (MCP)
• Experience with Webhooks and tool calling
• Experience with AI evaluation and observability
• Experience with Human-in-the-loop workflow design
• Experience with Oracle applications or ERP platforms

Why Oracle CSS?

This isn't a traditional implementation role. You'll help shape how enterprise AI is delivered in production—working directly with customers to create intelligent solutions that solve meaningful business problems. You'll collaborate with product teams, engineers, architects, and customer leaders while helping define the future of AI orchestration at Oracle.

Range and Benefits

Hiring Range in USD: $91,400 - $187,000 per year. May be eligible for bonus and equity.

Oracle offers a comprehensive benefits package which includes:

• Medical, dental, and vision insurance
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation, Paid sick leave
• Accommodation for a disability at any point
• Volunteer programs
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all.