AI Solutions Deployment Lead

Responsibilities

• Lead the end-to-end product lifecycle for our generative AI solutions across KPMG member firms, overseeing deployment planning, execution and adoption strategies
• Collaborate closely with product, engineering and audit teams to ensure seamless product releases and act as the primary liaison for member firm stakeholders to manage relationships and expectations
• Establish and manage a streamlined feedback loop from member firms to the product development team, translating user insights into actionable improvements and ensuring our solutions meet the highest quality standards
• Drive product adoption by delivering timely, user-centric release documentation, training materials and strategic communications that empower end-users and highlight the value of our generative AI tools
• Create deployment strategies and communicate deployment plans to US and global member firms; assist with creating user guides and other collateral to assist with adoption
• Work with product team to design and develop metrics to track and report on adoption; work with member firms on plans to increase adoption based on current usage
• Act with integrity, professionalism, and personal responsibility to uphold KPMGY's respectful and courteous work environment

Qualifications

• Minimum five years of recent experience in a client-facing role such as customer success, product management, change management or management consulting, preferably within a global enterprise software or SaaS environment; background in Audit is also relevant, given our customer base
• Bachelor's degree from an accredited college or university is preferred
• Demonstrated ability to quickly learn complex software products and articulate their business value to both end-users and executive leadership; experience with AI-powered solutions is a significant plus
• Demonstrated knowledge and prior experience with generative AI solutions
• Exceptional stakeholder management and communication skills, with a proven track record of building trusted relationships with senior leadership and driving consensus across diverse international teams
• Proven ability to create and deliver clear, user-centric product documentation, release notes and strategic communications that drive user adoption and support