AI Solutions Delivery
Discovery & Solution Design
You will partner with business stakeholders across NiCE to identify automation opportunities and translate them into clear agent specifications. Design Claude-cowork solutions end-to-end: system prompts, prompt chains, connectors use, knowledge grounding, escalation paths, and human-in-the-loop checkpoints. Configure RAG and knowledge grounding from NiCE document and data sources; define refusal, fallback, and hallucinating behaviors.
Build & Ship
Build agents using Claude Projects, Claude Code in low-code mode, MCP connectors, and Anthropic’s Agent SDK. Integrate agents with NiCE enterprise systems (Microsoft 365, ServiceNow, Salesforce, internal data sources) using MCPs and out of the box connectors. Author and maintain a Claude prompt library, Skills, agent design patterns, and reusable templates for the IT CoE.
Bonus
- Hands-on with Claude features: Projects, Artifacts, Computer Use, Agent SDK, sub-agents, skills; familiarity with Model Context Protocol (MCP)
- Experience with RAG patterns; familiarity with Microsoft Copilot Studio
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Why Join Us?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.
About the Role
This is a high-impact role ideal for someone who thrives on translating business problems into AI solutions, designing reliable agents, and helping a growing IT CoE shape the standards that enable the wider organization.
Requirements
- 4+ years of experience in technical or analytical roles (e.g., system analyst, technical project manager, product manager, or process engineer).
- Hands-on experience with at least one major LLM platform (Claude strongly preferred; ChatGPT/Copilot Studio).
- Strong prompt engineering, including system prompt design.
- Familiarity with multi-agent and autonomous agent architectures: designing systems where specialized agents collaborate, delegate sub-tasks, and operate with minimal human intervention.
- Comfort with low-code automation platforms: Power Automate, n8n.
- REST, JSON, and webhook literacy: able to read API docs and configure tools.
- Strong stakeholder management & communication.
Qualifications
- Bachelor’s degree in industrial engineering, Information Systems, or a related field.
Skills
- Hands-on with Claude features: Projects, Artifacts, Computer Use, Agent SDK, sub-agents, skills; familiarity with Model Context Protocol (MCP).
- Experience with RAG patterns; familiarity with Microsoft Copilot Studio.
Benefits
At NiCE, we don’t just connect systems—we connect people, platforms, and possibilities. In this role, you’ll be at the heart of driving product unification, governance, and go-to-market alignment across a mission-critical platform. You’ll join a team that breaks down silos and enables seamless customer experiences across our product ecosystem.
Pay
Competitive salary and benefits package.
Schedule
Hybrid model: 2 days working from the office and 3 days of remote work, each week.