AI Solutions Architect

Responsibilities

• Design, build, and deploy agentic AI workflows and automations across multiple business units
• Develop AI agents that support mortgage operations, recruiting, marketing, sales, compliance, customer experience, and internal communications
• Integrate AI tools with existing company systems and workflows
• Monitor AI performance, accuracy, adoption, and operational effectiveness
• Continuously improve AI solutions based on employee feedback and business outcomes
• Evaluate emerging AI and automation technologies relevant to the mortgage industry
• Lead implementation projects from planning through deployment
• Partner with department leaders to identify inefficiencies and opportunities for automation
• Create scalable processes that improve productivity, communication, and operational consistency
• Assist in vendor evaluations and technology recommendations
• Train employees and leadership teams on AI tools, workflows, and best practices
• Develop user guides, SOPs, training materials, and adoption strategies
• Serve as an internal consultant and resource for AI-related questions and process improvements
• Help departments build sustainable habits for managing and maintaining AI systems
• Promote responsible and compliant use of AI across the organization

Requirements

• Experience implementing AI, automation, or operational technology solutions
• Understanding of agentic AI concepts, workflow automation, prompt engineering, and AI integrations
• Understanding of mortgage life cycles and regulatory requirements preferred but not required for the right candidate
• Strong project management and organizational skills
• Excellent communication and presentation abilities
• Ability to translate technical concepts into practical business applications
• Experience training and supporting non-technical users
• Strong analytical and problem-solving mindset
• Ability to manage multiple initiatives simultaneously