AI Product Operations Manager

About the role

Jobright is your personal AI job search agent that transforms the way you do job search from solo, time-consuming efforts to a fast, expert-guided journey, simplifying every job search step and accelerating your route to the best job outcomes. The AI Product Operations Manager will operate, improve, and scale the AI Recruiting Agent by partnering with customers, translating feedback into product enhancements, and building operational workflows to support a growing customer base.

• Build real, production AI agents used by real users
• High ownership and impact
• Work at the intersection of AI, agents, and product
• Shape how people experience AI-driven job search

Responsibilities

• Own the day-to-day operation of Jobright’s AI Recruiting Agent for employer customers and ensure exceptional hiring outcomes
• Partner directly with customers to understand their hiring goals, solve operational challenges, and continuously improve their experience
• Collect customer feedback, identify product gaps and AI limitations, and translate them into clear, actionable product requirements
• Work closely with Product and Engineering teams to continuously improve the quality, intelligence, and capabilities of our AI Recruiting Agent
• Monitor operational metrics, customer funnel performance, and key business data to identify bottlenecks and drive continuous improvements
• Design and build AI-powered internal tools, workflow automations, and operational processes that dramatically improve team efficiency and scalability
• Continuously improve internal SOPs and operational workflows to enable a lean team to support a growing customer base
• Collaborate cross-functionally with Product, Engineering, GTM, Customer Success, and Recruiting teams to drive initiatives from idea to execution

Requirements

• 2+ years of experience in Product Management, Product Operations, Customer Success, Solutions Engineering, or similar customer-facing roles for Saa