AI Power Platform Administrator

About the Role

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Responsibilities

• Administer Microsoft Copilot Studio Environment and agent governance. Manage AI agent deployments, permissions, lifecycle, and connector usage. Support AI governance, responsible AI practices, and compliance policies.
• Assist business users with solution promotion and agent lifecycle management.
• Administer Microsoft Power Platform environments using the Power Platform Admin Center. Create, configure, and manage Power Apps, Power Automate, Power Pages, Microsoft Copilot Studio Agents, and Dataverse environments.
• Manage Development, Test/UAT, and Production environments. Configure tenant-wide settings and governance controls. Monitor platform health, usage, and adoption trends.
• Create and manage environments based on approved business requirements. Implement and maintain an environment strategy aligned with organizational standards.
• Configure backup, restore, and retention practices where applicable. Manage capacity allocation, storage utilization, and environment lifecycle processes. Maintain naming standards, ownership records, and environment documentation.
• Meet with business users and stakeholder groups to understand processes, pain points, data needs, and opportunities for automation or intelligence. Translate business needs into clear user stories, workflow maps, solution outlines, acceptance criteria, and success measures.
• Identify when a solution is best addressed through Microsoft 365 Copilot, Copilot Studio, Power Automate, Power Apps, Power BI, SharePoint, Teams, or a combination of these tools.
• Help users distinguish between personal productivity improvements, team-level workflows, departmental solutions, and enterprise systems that require formal IT delivery.
• Implement and manage Data Loss Prevention (DLP) policies. Manage security roles, role-based access control (RBAC), and least-privilege access. Coordinate with Security and Compliance teams on governance requirements.
• Implement and manage service accounts and security groups. Perform periodic audits of access, connector usage, applications, flows, and agents.
• Promote managed and unmanaged solutions between Development, Test, and Production environments. Manage solution exports, imports, connection references, and environment variables.
• Configure and support Power Platform pipelines or comparable deployment processes. Support source control and CI/CD best practices where adopted. Maintain standards and documentation for deployment readiness, rollback, and release governance.
• Monitor platform performance, availability, and service health. Respond to incidents, service requests, and platform-related support cases. Troubleshoot failed flows, connector issues, authentication failures, and environment access problems.
• Analyze recurring issues and recommend operational improvements. Escalate Microsoft service issues or critical defects through appropriate support channels.
• Manage and monitor standard, premium, and custom connectors. Support integration with Microsoft 365, SharePoint Online, Teams, Dynamics 365, Salesforce, ServiceNow, Azure services, SQL Server, REST APIs, and other enterprise systems.
• Configure, maintain, and monitor On-Premises Data Gateway connections where applicable. Partner with application owners and service owners to ensure integrations meet security and operational standards.
• Review solution outcomes with business owners and recommend improvements based on usage, feedback, errors, and changing business needs.
• Track common request patterns and identify opportunities for reusable templates, shared guidance, or broader enablement programs. Help teams measure time savings, process consistency, reporting improvements, user adoption, and risk reduction.
• Stay current with Microsoft 365 Copilot, Copilot Studio, Power Platform, and Power BI capabilities and translate new features into practical business use cases.
• Facilitate workshops, office hours, working sessions, and small-group coaching for business users building AI-enabled workflows and low-code solutions. Develop practical examples, templates, job aids, and guidance that help users become more self-sufficient.
• Help business teams evaluate existing manual processes and prioritize opportunities based on impact, effort, risk, and sustainability.
• Create clear documentation that explains how solutions work, who owns them, how they are maintained, and when to request IT support.
• Build trust with technical and non-technical users by communicating options, tradeoffs, constraints, and next steps in plain language.

Requirements

• 3-5 years of relevant Microsoft Power Platform administration, Microsoft 365 administration, application support, or enterprise platform administration experience.
• Experience supporting enterprise Power Platform environments with multiple business stakeholders.
• Experience implementing governance, security, and access management standards.
• Experience managing multiple environments and application lifecycle processes.
• Proficiency with Power Platform Admin Center; Microsoft Copilot Studio; Microsoft CoPilot; Power Apps; Power Automate; Power Pages; Dataverse; Power BI administration.
• Familiarity with Microsoft Entra ID; security roles; RBAC; DLP policies; service accounts; Microsoft 365 administration; access reviews.
• Experience with solutions; managed/unmanaged packages; environment variables; connection references; Power Platform Pipelines; release documentation.
• Knowledge of SharePoint Online; Teams; Azure services; SQL Server; REST APIs; ServiceNow or ITSM integrations; On-Premises Data Gateway.
• Skills in PowerShell; JSON; basic API concepts; YAML preferred; familiarity with automation governance.
• Experience in business process analysis; requirements gathering; user stories; workflow mapping; facilitation; solution documentation; adoption planning.
• Proficiency in workflow design; approvals; notifications; conversational intake; Power Automate logic; connector behavior; exception handling; testing and iteration.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent written and verbal communication skills. Ability to create clear technical documentation, SOPs, and governance materials.
• Strong organizational skills with the ability to manage multiple priorities.
• Customer-service mindset with the ability to support technical and non-technical users.
• Ability to work collaboratively with Security, Infrastructure, Application, and Business teams.

Preferred Qualifications

• Microsoft Certified: Power Platform Fundamentals (PL-900)
• Microsoft Certified: Power Platform Functional Consultant Associate (PL-200)
• Microsoft Certified: Power Platform Developer Associate (PL-400)
• Microsoft Certified: Power Platform Solution Architect Expert (PL-600)
• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)
• Microsoft Copilot Studio administration and AI agent governance.
• AI governance, responsible AI, connector governance, and compliance programs.
• Power Platform Center of Excellence (CoE) implementation or operations.
• Enterprise environment strategy and governance.
• DevOps or CI/CD adoption for Power Platform solutions.
• ServiceNow or ITSM workflow automation and integrations.
• Large-scale Power Platform deployments across multiple departments or business units.

Benefits

We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive.

• Free therapy visits, mental health coaching and tools, and meditation resources.
• Generous paid time off package that includes vacation, care time, Wellness, and Volunteer Time Off days.

Pay

Min USD $122,500.00/Yr. Max USD $159,170.00/Yr.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.