AI Operations Specialist
About The Role
Own Operational Delivery for Customers: Serve as the primary operations POC for partner practices, ensuring their workflows run smoothly and meet quality and performance expectations, including supporting the rollout and implementation of new product lines.
Execute Core Platform Workflows: Process and verify patient and practice data through Valerie’s internal systems with high accuracy and speed.
Maintain Quality and Data Integrity: Identify discrepancies, edge cases, and workflow issues and resolve or escalate them quickly to maintain platform reliability.
Improve Operational Systems: Identify opportunities to reduce manual work, improve workflow efficiency, and strengthen operational processes.
Collaborate Cross-Functionally: Work closely with Central Operations, Engineering, and Customer teams to surface issues, provide operational insights, and help improve the platform.
About You
- Experience: Bachelor’s degree with a strong academic track record or equivalent experience with a trajectory of high achievement. Early-career candidates are encouraged to apply. Prior startup, operations, or healthcare experience is helpful but not required. Demonstrated ability to learn new systems, tools, and workflows quickly.
- Attributes: Ownership Mindset: Takes responsibility for outcomes and treats assigned customers and workflows as their own. High Attention to Detail: Able to work quickly while maintaining extremely high accuracy. Execution Speed: Moves with urgency and follows through to completion. Problem Solver: Comfortable identifying issues, diagnosing root causes, and driving improvements. Strong Communicator: Clear written and verbal communication with teammates and cross-functional partners. Thrives in a Startup Environment: Comfortable working in ambiguity and adapting as the company grows.
Compensation & Benefits
- Competitive salary, equity and benefits including medical, dental, vision, 401(k), PTO, and lunch served on in-office days
- Career trajectory: This role is a launchpad for early-career operators, with opportunities to grow into new roles as the company scales