AI Operations Specialist

About the role

At Fetch, we're building AI and automation systems that make our work smarter, faster, and more scalable. The AI Operations team is the human power behind that mission; ensuring our AI models, automations, and LLMs perform with quality, reliability, and impact. As an AI Operations Specialist, you’ll play a key role in maintaining the accuracy and effectiveness of Fetch's AI systems.

Responsibilities

• Evaluate model outputs: Review and score LLM or automation performance to assess accuracy, consistency, and reliability.
• Annotate and label data: Create and maintain high-quality datasets that train and improve AI models.
• Apply reasoning and research: Use critical thinking, logic, and investigative research to determine the best possible answers or classifications when data is ambiguous or unclear.
• Support SMaC (Scan, Match, & Catalog): Contribute to mapping creation, catalog support, and maintaining the quality of existing ML models that power product recognition and classification.
• Use AI tools to enhance your work: Leverage tools like ChatGPT, Copilot, and other emerging technologies to increase speed and accuracy.

Requirements

• Hands on experience with LLMs like ChatGPT and Gemini.
• Direct experience using Google Sheets and Excel, including advanced features (pivot tables, v-lookup).
• Ability to research, leverage provided SOPs, and use best judgment to solve ambiguous problems.

Qualifications

• Direct experience using Google Sheets and Excel, including advanced features (pivot tables, v-lookup).
• Ability to research, leverage provided SOPs, and use best judgment to solve ambiguous problems.

Skills

• Technical proficiency with Google Sheets and Excel.
• Experience with data labeling, model evaluation, or QA workflows.
• Familiarity with data labeling, model evaluation, or QA workflows.
• Experience in tech-enabled operations, automation support, or customer operations.
• Background in consumer packaged goods (CPG), retail, or e-commerce.

Benefits

• Competitive compensation packages including base, equity, and benefits.
• The hourly rate for this position is $24.99 per hour.
• Comprehensive medical, dental, and vision plans for everyone including your pets.
• Continuing Education: Fetch provides ten thousand per year in education reimbursement.
• Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue, and advocacy.
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break.
• Roger Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
• Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US.

Pay

The hourly rate for this position is $24.99 per hour.

Schedule

This is a full-time role that can be held from one of our US offices or remotely in the United States.