AI Operations Manager

About the role

We’re hiring an AI Operations Manager who thinks like an engineer but wants to operate like a business builder. This role is purpose-built for analytically minded people who are excited about applying their technical foundation — not to write code all day, but to architect systems, solve operational problems, and drive real business outcomes across a revenue organization.

What You’ll Do

• Build AI workflows and automations: across our GTM stack — including HubSpot, Slack, and connected tools — using platforms like Claude, ChatGPT, Zapier, and Make
• Identify and prioritize AI use cases: across sales, marketing, and customer success by working directly with team leads to understand day-to-day friction points
• Create and maintain prompt libraries, SOPs, and playbooks: so AI usage is consistent, repeatable, and scalable across the team
• Manage AI tool vendors and subscriptions: evaluate new tools, own renewals, and ensure we’re getting ROI on what we’re paying for
• Train and enable the team: on AI tools and best practices through hands-on sessions, documentation, and ongoing support
• Monitor and report on AI adoption and impact: tracking how workflows are being used and what’s actually moving the needle
• Stay current on the AI landscape: and bring relevant developments and tools to leadership’s attention proactively

What We’re Looking For

• Background in CS, engineering, mathematics, data science, or a related technical field
• Genuine hands-on experience with AI tools like Claude, ChatGPT, or similar — you use these daily, not occasionally
• Familiarity with automation platforms (Zapier, Make, or similar) and CRM/GTM tools (HubSpot experience is a plus)
• 1–3 years of experience in an operational, analytical, or business-facing role — or a strong internship/project record that demonstrates this orientation
• Strong communicator who can translate technical concepts for non-technical teammates
• Highly organized, self-directed, and comfortable operating in a fast-moving environment

Bonus Points

• Experience building HubSpot workflows or integrations
• Familiarity with AI prompt engineering or building Claude/GPT-powered automations
• Prior exposure to B2B SaaS, rewards, incentives, or a revenue-driven business

What We Offer

• Competitive base salary based on experience
• A front-row seat to how a modern B2B company builds its AI muscle — with real ownership over making it happen
• Direct access to leadership and the ability to shape how this function grows as AI becomes central to everything we do