AI Operations Manager

About the role

Assort Health builds specialty-specific AI agents for patient access — scheduling, triage, intake, referrals, refills, eligibility, and payments. We recently raised a $120M Series C led by Menlo Ventures at a $1.2B valuation, and revenue has grown 20x in 15 months. This is a high-exposure operations role supporting our VP of APM across the business side of AI operations.

Responsibilities

• Own the dashboards and metrics the VP of APM and customers rely on — containment, resolution, PSAT, implementation velocity — reported on a reliable cadence.
• Build the tools and automations that keep agent quality high and make implementations faster. If the team does something twice by hand, you build the fix.
• Lead the WBR across all accounts — strategic, enterprise, and mid-market — with a clear read on health, risk, and next actions for each.
• Partner with the Enablement lead to drive training, playbooks, and readiness across the APM team.
• Support recruiting operations for the APM org — pipeline tracking, scheduling coordination, and candidate experience.
• Work daily with Finance, Sales, Customer Service, and Implementation to keep accounts unblocked and information flowing.

Requirements

• 2–3 years of experience, ideally in MBB or top-tier professional services, or a comparably demanding operating role
• Engineering or technical degree from a top-tier, highly selective program
• Fluent and efficient with LLMs and AI agents — you use them daily to build, automate, and analyze
• Experience running or supporting executive-level business reviews across strategic, enterprise, and mid-market accounts
• Cross-functional range — comfortable working with Finance, Sales, Customer Service, and Implementation in the same day
• Rigorous, detail-obsessed, and clear in writing; comfortable with ambiguity and fast iteration

Qualifications

• Exposure to healthcare, EHR/PMS workflows, or another regulated environment
• Experience supporting recruiting or people operations at a fast-growing company

Skills

• Competitive Compensation – Including salary and employee stock options so you share in our success.
• Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.
• Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive.
• Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.
• Flexible PTO – We trust you to take the time you need to recharge and come back ready to crush it.
• Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.
• Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health.
• Commuter Benefits – We cover eligible transportation costs to make your trip to work easier.
• 401(k) – Build your retirement savings.

Benefits & Perks

• Competitive Compensation – Including salary and employee stock options so you share in our success.
• Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.
• Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive.
• Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.
• Flexible PTO – We trust you to take the time you need to recharge and come back ready to crush it.
• Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.
• Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health.
• Commuter Benefits – We cover eligible transportation costs to make your trip to work easier.
• 401(k) – Build your retirement savings.