AI Operations Intern-Caddell Reynolds

About Caddell Reynolds

For more than 30 years, Caddell Reynolds has represented injured and disabled Arkansans in claims against insurance companies and federal agencies. The firm is investing in artificial intelligence to strengthen that work — deploying AI tools across the organization and modernizing its case management systems.

About the Role

The AI Operations Intern will play a hands-on role in that effort: building practical workflows, developing fluency with tools such as ChatGPT and Claude, and helping convert large volumes of case information into material the team can act on quickly. No law degree or coding background is required.

The intern's central focus will be information distillation — reviewing large volumes of material, identifying what is relevant, and determining the appropriate next step or follow-up. This is a supervised, non-legal support role. The intern will not practice law or provide legal advice, and will work under the direction of attorneys and staff. The intern will be entrusted with confidential client information from day one, and discretion is a core expectation of the role.

Responsibilities

• Auditing and organizing the case management system to ensure files, deadlines, and client records are complete and accurate
• Building AI-assisted workflows to process medical records, intake calls, and case documents, allowing attorneys to focus on casework
• Drafting client updates and status communications for attorney review and approval
• Documenting workflows and procedures to improve efficiency on future cases
• Participating in intake and case review meetings and preparing follow-up summaries
• Evaluating new AI tools and reporting findings and recommendations to the team
• Developing simple dashboards to track case status and identify process bottlenecks

Ideal Candidate Profile

We are looking for candidates who have demonstrated the ability to perform under pressure — whether through athletics, business, prior work experience, or another setting requiring resilience and adaptability. Candidates who have taken on new challenges, relocated, led a team, or built trust quickly in an unfamiliar environment are encouraged to apply. No specific degree is required.

Qualifications

• Strong problem-solving instincts and eagerness to learn quickly
• Ability to perform in a fast-paced, deadline-driven, high-stakes environment
• Excellent written and verbal communication skills
• Basic analytical ability, including the capacity to interpret operational data
• Familiarity with, or willingness to learn, case management or CRM platforms (e.g., Filevine, CASEpeer, Clio, Litify, Smokeball, HubSpot, or similar)
• Genuine interest in legal technology, automation, and process improvement
• Comfort using AI tools and large language models (ChatGPT, Claude, Gemini, or similar) to improve efficiency
• A self-starter mindset, with the ability to build processes rather than wait for direction
• Trustworthiness with confidential information and a strong commitment to client privacy

Required Skills & Attributes

• The initiative to work through ambiguous problems independently
• Strong organizational skills, with an understanding that missed details can affect case deadlines
• Clear, confident written communication
• Genuine interest in AI tools and a willingness to develop expertise in them
• Sound judgment and discretion with confidential client information
• The willingness to ask for help or flag issues before they become larger problems

Preferred (but not required)

• Experience with Google Workspace or Microsoft Office
• Exposure to a legal, medical, or insurance environment
• A demonstrated ability to manage multiple responsibilities simultaneously
• A track record of successfully balancing school, work, and other commitments

Additional Details

• Pay: $15/hr
• Schedule: 40-hour week: typically 8 a.m. - 5 p.m. Monday-Friday
• Length of Internship: 3 months with the potential to convert to a full-time opportunity based on employer demand
• Location: Fort Smith, Arkansas OR Rogers, Arkansas

Must-Haves

• Current Arkansas state resident
• Ability to pass a standard background check
• Ability to work 32-40 hours a week, during and following the three-month internship
• Ability to work full-time in the United States without a current or future need for visa sponsorship
• High curiosity and interest in learning new technologies and growing or starting your IT career
• Technical aptitude exhibited through projects, experience, or online learning and the ability to communicate what you know