AI Operations Engineer Intern

About the Role

This is a rotational AI Operations Engineer Internship with Overroute, an AI-native freight operations platform. The internship is structured across three core tracks, providing direct experience on high-stakes, live workstreams:

• Customer Success Track: Onboard, train, and enable 5 J.B. Hunt business units. Triage incoming user feedback and track AI adoption unit-by-unit. Perform quality assurance checks on agent output before it reaches live operators.
• Product Track: Analyze user behavior and document real-world freight operations workflows. Conduct user and competitive research. Scenario-test new agentic AI capabilities prior to live enterprise rollout.
• Forward Deployed Engineering Track: Partner with Forward Deployed Engineers on live production deployments. Pull, clean, and validate live data feeds. Execute integration and regression testing, and build internal tooling to eliminate manual overhead.

Interns work onsite at J.B. Hunt, directly with Overroute team members and alongside operators running the platform.

About Overroute

Overroute is an AI-native freight operations platform built out of a venture studio partnership with J.B. Hunt, one of the largest carriers in North America. Their AI agents are in production, monitoring orders, scheduling deliveries, coordinating drivers, and resolving exceptions across a network that moves millions of loads annually.

Who We Are Looking For

We hire students across Supply Chain, Business Analytics, Computer Science, and Engineering. You will thrive here if you:

• Are Process-Curious: You care about how things actually work in practice, not just how they look on a slide deck.
• Ask & Pursue: You are comfortable asking basic questions to experienced operators and chasing down root causes.
• Communicate Clearly: You write concisely and logically—explaining what you found is half the job.
• Thrive in Ambiguity: You can take action before a problem is fully defined or handed to you.
• Want Ownership: You want real accountability and high-visibility responsibilities over passive exposure.
• AI-First Mindset: You naturally look for opportunities to use AI to accelerate learning, improve workflows, and solve real business problems.

Program Structure & Logistics

• Location: Onsite in Northwest Arkansas at J.B. Hunt. Proximity to real operators is essential.
• Mentorship: Matched with one Overroute owner with defined scope and weekly check-ins.
• Schedule: Part-time during the academic year, full-time during summer.

This internship is part of the Apprenticely Internship Program, a three-month initiative designed as an on-ramp to an IT career, with potential to roll into full-time positions based on employer demand.