ai operational excellence & enablement lead - contract

ManagementContract

Lead the governance and continuous improvement of the firm's AI and automation ecosystem
Define and maintain standards, guardrails, policies and playbooks covering design, security, privacy and responsible use
Own approval and assurance pathways for AI use cases, ensuring alignment with architecture, security and risk requirements
Review copilots, chatbots, automations, workflows and related solutions before deployment to ensure they meet agreed standards
Challenge requests where existing tools or capabilities are already sufficient, helping reduce duplication and tool sprawl
Monitor adoption, performance, incidents and compliance across AI platforms and use that insight to improve how they are run
Partner with architects, security teams, data teams and product owners to shape robust, scalable solutions
Build enablement materials and promote best practice across teams using AI and automation tools
Maintain visibility of AI capabilities, use cases and ownership across the firm
Support tooling rationalisation and help assess whether the right answer is to reuse, configure, buy or build
Contribute directly to the creation of AI solutions where needed, particularly within Copilot Studio and Claude environments

Strong experience working with modern AI platforms such as Microsoft Copilot, Copilot Studio, Claude, or similar tools
A solid background in governance, controls, assurance, and technology standards
Ability to assess requirements critically and challenge teams where a simpler or more effective approach exists
Experience reviewing technical designs and solutions before deployment
Good understanding of M365, Power Platform, automation tooling, and integration patterns
Strong stakeholder skills, with the ability to work across technical and non-technical audiences
Comfortable operating in a role that combines governance, enablement, design input and cross-functional coordination

Similar jobs