AI & Experience Orchestration Director (Sales Overlay)

Key responsibilities

• Demonstrate advanced expertise in AI and lead detailed discussions with technical and business stakeholders
• Engage confidently with senior and C-level leaders and orchestrate complex opportunities across internal and external teams
• Influence and guide deal strategy, partnering closely with account executives to support territory planning, pipeline creation, opportunity progression, and forecasting
• Serve as a trusted subject matter expert and model best practice sales motions that elevate capability across the wider team
• Drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement initiatives
• Provide hands on support for positioning, presentations, pricing, proposals, and other key materials related to Genesys AI and Experience Orchestration
• Lead customer workshops that shape AI use cases, prioritization frameworks, and pilot opportunities
• Act as the voice of the customer by capturing insights and partnering with cross-functional teams in marketing, product, customer success, and professional services
• Identify strategic priorities and develop AI-led opportunity pathways aligned to customer objectives
• Ad-hoc duties as required by management

Cultural Values

• Embrace Empathy: Strategic partners to colleagues and clients, connecting regularly through authentic conversations
• Fly in Formation: Team players in everything we do, working with and through assigned AEs, managers, and other colleagues
• Go Big: Experts in AI and change agents within Genesys, challenging colleagues, clients, and ourselves to think and act boldly

Minimum experience

• Strong subject matter expertise in AI, pre-sales, and customer experience technology
• Excellent verbal and written communication skills
• Experience in sales overlay, specialist, or subject matter expert functions
• 10 to 12 years of experience in software, cloud, or AI-related roles
• Proven capability in AI-powered customer experience and conversational AI solutions
• Ability to influence without direct authority and collaborate effectively with colleagues to drive outcomes
• Experience coordinating and executing AI proofs of concept
• Ability to create effective territory and account strategies that support growth objectives
• Strong critical thinking, problem-solving, and communication skills
• Effective presentation skills with the ability to serve as a compelling subject matter expert
• Ability to manage multiple concurrent work streams and support numerous in-flight opportunities across teams

Desirable Skills

• Experience selling leading AI solutions for customer experience or contact center transformation

Compensation

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$134,000.00 - $235,600.00

Benefits

• Medical, Dental, and Vision Insurance
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

Working at Genesys

At Genesys, we transform the customer experience landscape with empathy, innovation, and intelligent orchestration that empowers organizations to drive meaningful change. Joining Genesys means becoming part of a global team that is redefining how companies engage with our customers while fostering a collaborative and inclusive culture.

About Genesys

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.