AI and Experience Orchestration Director (Sales Overlay)

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections with real specific content. Must not repeat job title. Must not include Job ID etc. Must remove boilerplate, navigation, legal, EEO, etc. Must preserve all substantive info. We need to parse the posting. Key parts: Intro paragraph: "Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. As an AI and Experience Orchestration Director focused on the Genesys native AI and Experience Orchestration portfolio, you will bring innovative solutions to Genesys core account teams and our clients. This is a critical focus area for clients of all industries and sizes, and it is a strategic growth area for Genesys. We are looking for individuals with subject matter expertise in AI-powered customer experience, a proven track record of overachievement, and a strong drive to win! At Genesys, we are transforming the customer experience landscape with empathy, innovation, and intelligent orchestration that empowers organisations to drive meaningful change. Joining Genesys means becoming part of a global team that is redefining how companies engage with our customers while fostering a collaborative and inclusive culture." That's about the role. Then "Key responsibilities include (but not limited to):" list bullet points. Then "Key Cultural Values (how we do it):" list bullet points. Then "Minimum experience:" list bullet points. Then "Desirable Skills:" bullet. Then "Compensation:" paragraph with salary range. Then "Benefits:" list bullet points. Then "Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report." That seems like additional benefits/culture but we already have Benefits section; we could incorporate some of these into Benefits or maybe a separate section like "About the company" but not required. The instruction: include a section ONLY when posting has real, specific content for it. We have content for About the role (intro). Responsibilities (list). Requirements? The "Minimum experience:" could be considered Requirements. Qualifications? Could be "Minimum experience" and "Desirable Skills". Might treat "Minimum experience" as Requirements, "Desirable Skills" as Skills. Or we could have Qualifications separate: maybe combine Minimum experience and Desirable Skills into Qualifications? But we need to follow headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have content for About the role (intro). Responsibilities (list). Requirements (maybe Minimum experience). Qualifications (maybe Desirable Skills? Or maybe we treat Minimum experience as Requirements and Desirable Skills as Skills). But we also have "Key Cultural Values" which could be part of About the role or maybe a separate section like "Culture" but not in list; we could embed within About the role as prose. We have Benefits list. Pay (Compensation). Schedule? Not explicitly mentioned; there is "Flexible work schedules and work from home opportunities" under Benefits. That's schedule info but it's under Benefits. The instruction: never create Pay/Schedule/Benefits sections unless posting actually states them. Schedule is not explicitly stated as a separate section; we have flexible work schedules mentioned under Benefits. So we should not create a Schedule section unless there is explicit schedule info (like "Monday-Friday, 9-5"). Since not, we omit Schedule. Thus sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay. We need to decide what goes where. About the role: intro paragraph(s) describing role, mission, etc. Responsibilities: list from "Key responsibilities include (but not limited to):" bullet points. Requirements: maybe "Minimum experience:" bullet points. Qualifications: maybe "Key Cultural Values (how we do it):" bullet points? But those are cultural values, not qualifications. Could treat as Qualifications? Or maybe we treat "Desirable Skills:" as Skills, and "Minimum experience:" as Requirements, and we could have Qualifications empty? But we must not emit a heading with filler. So we need actual content for Qualifications. Could we treat "Key Cultural Values" as Qualifications? They are about how we do it, not qualifications. Might be better to treat "Desirable Skills:" as Skills, and we could have Qualifications as "Minimum experience:"? But then Requirements would be empty. Hmm. We could split: Requirements = Minimum experience (hard requirements). Qualifications = Desirable Skills (preferred). Skills = maybe we could extract specific skills from Minimum experience? But we already have those. Alternatively, we could treat Minimum experience as Requirements, Desirable Skills as Skills, and omit Qualifications (since no specific qualifications beyond those). But we must not emit empty heading. So we need to decide: maybe we can combine Minimum experience and Desirable Skills into Qualifications, and have Requirements be something else like "Proven capability in AI powered customer experience and conversational AI solutions" etc. But those are also in Minimum experience. Let's examine Minimum experience bullet points: - Strong subject matter expertise in AI, pre sales, and customer experience technology with excellent verbal and written communication skills - Experience in sales overlay, specialist, or subject matter expert functions - 10 to 12 years of experience in software, cloud, or AI related roles - Proven capability in AI powered customer experience and conversational AI solutions - Ability to influence without direct authority and collaborate effectively with colleagues to drive outcomes - Experience coordinating and executing AI proofs of concept - Ability to create effective territory and account strategies that support growth objectives - Strong critical thinking, problem solving, and communication skills - Effective presentation skills with the ability to serve as a compelling subject matter expert - Ability to manage multiple concurrent work streams and support numerous in flight opportunities across teams Desirable Skills bullet: - Experience selling leading AI solutions for customer experience or contact center transformation Thus we could set: Requirements: the Minimum experience list. Skills: Desirable Skills list (maybe just that one bullet). Could also include some of the Minimum experience as Skills but that's okay. Qualifications: maybe we could treat "Key Cultural Values" as Qualifications? But they are not qualifications; they are values. However we could still put them under Qualifications as they describe expected behaviors/qualifications. The instruction: include a section ONLY when posting has real, specific content for it. The cultural values are specific content. So we could have a Qualifications section for cultural values. But the heading is Qualifications, not Culture. Might be okay to put cultural values under Qualifications as they are expected qualifications/behaviors. However the heading list includes Qualifications; we can use it for cultural values. Alternatively, we could add a section "About the company" but not in list. So we stick to given headings. Thus: About the role: intro paragraphs. Responsibilities: list from Key responsibilities. Requirements: list from Minimum experience. Qualifications: list from Key Cultural Values. Skills: list from Desirable Skills. Benefits: list from Benefits paragraph. Pay: paragraph with salary range. We must not include Schedule. Now we need to format: use

for section headings. Use

• for any list of duties/requirements/benefits, and

  for prose. We must not repeat job title as heading. Not include Job ID etc. We must remove boilerplate: navigation, legal, EEO, equal-opportunity, scam-warning, duplicated lines, application instructions. Also remove "Click here to view a summary overview of our Benefits." (that's a link). Also remove "Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report." Also remove "Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys". Some of that content overlaps with Benefits but we already have Benefits list; we could incorporate some of those points into Benefits if they are specific benefits. However the instruction: preserve ALL substantive information; do NOT invent or summarize away detail. So we need to keep that info somewhere. It's about culture, flexible work, growth, time to recharge, recognized globally. This could be part of Benefits or maybe a separate section like "About the company" but not allowed headings. We could incorporate into Benefits as additional bullet points, but they are not strictly benefits (some are culture). However we could still put them under Benefits as they are part of employee value proposition. The instruction: include a section ONLY when posting has real, specific content for it. Benefits section we have from explicit Benefits list. We could add more bullet points from that paragraph to Benefits, as they are still benefits/perks. That would preserve the info. Thus Benefits section will include: - Medical, Dental, and Vision Insurance. - Telehealth coverage - Flexible work schedules and work from home opportunities - Development and career growth opportunities - Open Time Off in addition to 10 paid holidays - 401(k) matching program - Adoption Assistance - Fertility treatments - Flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work - Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support - Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families - Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys But note some of these are repetitive with earlier benefits. We need to avoid duplication. The original Benefits list: "Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatments Click here to view a summary overview of our Benefits." Then later paragraph: "Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal yearA flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best workGrowth in the AI era – Build